*** ********* ****** . ***** ** *****

Phone 562-***-**** . E-mail abjgr8@r.postjobfree.com

Alicia M. Rendon

Objective

Provide high quality administrative/office support.

Work experience

Jan, 2008 to Jul, 2010 Superior Grocers Santa Fe

Springs, CA

Benefits Assistant

Support the Benefits Analysts in the administration

of the company's health plans (including the

medical, dental and vision plans), insurance plans

(including the Basic Life and AD&D, Voluntary Life

and Voluntary LTD) and 401(k) plan.

Responsible for the administrative and clerical

tasks as well as providing customer service support

for all phone, email and walk-in inquiries (which

included mostly bi-lingual communication with

employees).

Answered phone inquiries from employees and

assisted in resolving escalated issues of a

benefits nature.

Interacted with other departments of the corporate

division including Human Resources, Payroll,

Accounts Payable and Accounting/Finance as well as

Store Employees and Store Management.

Jul, 2007 to Dec, 2007 Secova, Inc Newport Beach,

CA

Human Resources Coordinator

Provide client's employees and managers with

accurate, consistent and complete information

regarding human resources and benefits-related

issues such as Medical, Dental, Vision, Life, AD&D,

STD, LTD and Flexible Spending Accounts (HCR/DCR).

Responded to employee inquiries by referring to

company's policies, procedures, and government

regulations.

Responsible for resolving issues and inquiries in a

highly responsive matter.

Ensuring customers received exceptional service

when responding to telephone, written and fax

inquiries.

Knowledge of benefits, eligibility rules, and Human

Resources terms, policies, forms and processes.

Jun, 2007 to Jul, 2007 Apple One Staffing Santa

Fe Springs, CA

Assignment -Unified Western Grocers, Inc (Commerce,

CA)

Provided temporary help with updating Corporation's

HRIS System.

Apr, 2007 to May, 2007 Apple One Staffing Santa

Fe Springs, CA

Assignment - City of Monterey Park, CA

Performed secretarial duties for the Planning

Division.

Act as a receptionist and responded to telephone

inquiries, (which included bi-lingual

communication).

Initiated and maintained a variety of files for

the City Planners. Set-up meeting for Planning

Commission Meetings.

Prepared various types of correspondence including

transcription of Planning Commission Meetings.

Sep, 2006 to Apr, 2007 Helpmates Staffing

Cerritos, CA

Assignment - City of Pico Rivera, CA (12/06 to

04/07)

Performed secretarial duties for the Building,

Planning and Neighborhood Improvement Divisions.

Acted as receptionist and responded to telephone

inquiries (which included bi-lingual

communications), sometimes from irate callers;

screened and directed calls and visitors.

Initiated and maintained a variety of files.

Logged, prepared and distributed complaints to the

City Code Enforcement Officers for handling.

Prepared various types of correspondence for the

Code Enforcement Officers; maintained spreadsheets

and databases using Microsoft Office software.

Ordered all supplies and stationery, developed and

oversaw the tickler and filing systems.

Sep, 2006 to Dec, 2006 Helpmates Staffing

Cerritos, CA

Assignment - City of Pico Rivera, CA (09/06 to

12/06)

Performed secretarial duties for Housing Department

such as contact via phone with Owners/Landlords for

the Section 8 Program

Scheduled and maintained the inspection calendar

for the Housing Inspector.

Typed and distributed all letters for the

inspectors that pertained to findings of the

inspections.

Prepared reports for Monthly Reporting for the

Director of Community Development in charge of the

Housing Department.

SKILLS

Ability to speak, read and write the Spanish

language.

Knowledge of administrative and clerical procedures

such as, managing files, records, and other office

procedures and terminology.

Able to converse with all types of personalities.

A team player with positive energy, able to

multi-task and highly resourceful.

Skilled typist (60 wpm), as well as proficient in

Microsoft Word, Excel, Outlook and transcription.

Education

Bishop Conaty Memorial High School Los Angeles, CA

High School Diploma

Further Experience information provided upon request.

References provided upon request.

Contact this candidate