Matthew M. Bohn

**** ** **** **.

Milwaukie, OR *7222

Telephone: 989-***-****

E-mail: abjg8u@r.postjobfree.com

PROFESSIONAL EXPERIENCE

Morley Companies, Inc. Saginaw, Michigan

Customer Service Specialist/ Webchat Agent/ Dealer Support Specialist

July 2009-September 2010

. Worked in several capacities on behalf of Morley's primary client,

General Motors.

. Worked as a marketing support representative, answering telephone

questions regarding General Motors products and documenting

expressions of customer interest.

. Served as a webchat agent, answering GM customer questions and

concerns via the chat function on GM division websites.

. Occasionally served as a fill-in team lead for the webchat area.

. As a Dealer Support Specialist, assisted GM dealerships with issues

regarding payment of warranty claims.

Citizens Bank Hemlock, Michigan

Customer Service Representative

December 2005-March 2008

. Conducted financial transactions for clients with an emphasis on

sales.

. Wrote summaries of customer service transactions for management.

. Wrote reports on new and potential clients for management to follow up

on.

Consumers Energy Saginaw, Michigan

Customer Service Representative

May 2000-April 2005

. Answered telephone calls from clients regarding issues that ranged

from emergency situations to billing questions.

. Maintained a high standard of quality particularly on calls pertaining

to electrical and gas emergencies.

. Remained available to be called in to work during high call volume

time periods.

. Recipient of the company's Best of the Best award for call quality.

FREELANCE EXPERIENCE

Township Times (Saginaw, Michigan)

Freelance Feature Writer

September 2008- 2009

VOLUNTEER WORK

Participated in a group visiting residents of nursing homes and assisted

living centers.

WORKS PUBLISHED

Contributing author to:

Go Go to Glory: The 1959 Chicago White Sox. (2009) Edited by Don Zminda.

Publshed by ACTA Publications

Sock It To 'Em Tigers: The Incredible Story of the 1968 Detroit Tigers.

(2008) Edited by Mark Pattison. Published by Maple Street Press

EDUCATION

Saginaw Valley State University

University Center, MI

Bachelor's degree in Communication, May, 2009

Delta College

University Center, MI

General Studies

REFERENCES

Thomas Harvey

Vice President and Senior Manager, Online Banking

PNC Bank

(Formerly Virtual Call Center Team Lead, Consumers Energy)

989-***-****

Michelle Waldie

Consumers Energy

989-***-****

Contact this candidate