Customer Service Manager
Resume:
Debra Faulkner
El Dorado, AR 71730
******@*****.***
Education South Arkansas University - Magnolia, AR
• Associates Degree Applied Science
• Computer Skills – Proficient in Microsoft Word, Excel, Quick
Books, Power Point
Experience
Port X Medical Services, El Dorado, AR – July 2000- May2010 s
Successfully administered all aspects of the business until the sale in 2010.
Specifically my responsibilities covered one the of the following areas:
Customer Service and Sales
• Identification and development of customers
• Increased number of Medicare accounts
• Researched new business in South Arkansas
• Developed business relationships with customers
Administration
• Entered diagnostic coding for patients
• Prepared schedules for technologists
• Performed insurance data logs
• Oversee daily operations of office/patients
• Prepared all policy and procedure manuals
• Maintain OSHA regulations for chemicals
Finance
• Prepared daily and weekly log reports
• Prepared monthly Financial Statements
• Prepared invoices for skilled nursing facilities
• Prepared payroll reports
• Maintain accounts payable
• Enter all Medicare/Medicaid billing
South Arkansas Medical Associates, El Dorado, AR
August 1999-July 2000
• Established mammography department for new facility
• Maintain all license for Arkansas Department of Health
• Performed daily mammograms/radiography
• Participated in computed tomography exams
• Performed diagnostic venous punctures
• Communicated service reports with corporate management
Dr. J.C. Callaway, M.D., El Dorado, Arkansas, Sports Orthopedic Clinic
August 1990-August 1999
• Assisted in one day surgeries
• Performed daily radiographs
• Worked directly with office manager, emphasis on collection
accounts
• Responsible for maintaining all federal/state regulations
• Responsible for all policy and procedure manuals
• Worked directly with Arkansas Department of Health/Radiology
Rules and Regulations
Community Involvement
• American Breast Cancer
• El Dorado Service League - Secretary
• Active church member
• Volunteer for Hannah Medical Center
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