Customer Service Manager

(LARRY) YUANSHENG LI, MS, MA

**** ********* **** **, ******* Beach, FL 33436

Tel: 561-***-****

Email: *********@*****.***

MOTIVATED, RESULTS-FOCUSED PROFESSIONAL

Extensive international background, bilingual (Chinese & English)

and good communication skills in both languages, hold 2 masters'

degrees (science & engineering), and distinguished outcomes track

record; willing to travel

CAREER SUMMARY

Experienced in research and analytical techniques and problem

solving and decision making skills. Able to identify

trends/opportunities and develop strategies. Detail focused. Team

player. Competencies and areas of interest: Higher

Education/Translation Business/Research Project Mgmt/Data Analysis

Mgmt/Environmental Research/Multinational Customer Service

PROFESSIONAL PROFILE

Credential Evaluator, (2006-present) National Council of Examiners

for Engineering and Surveying (NCEES), Miami, FL

Analysis, verification and evaluation of foreign educational

credentials against regulated criteria with specialty in Asian

countries. Fully knowledgeable in Chinese and other Asian

educational systems. Research on international educational systems,

university and program accreditation and database management for US

and international universities. Preparation of monthly statistical

charts (inputs and outputs). Consistently meet and exceed corporate

performance goals.

Manager, Yang's Brothers Inc., West Palm Beach, FL 1999-2006

Spearheaded all aspects of business, including client

relationships, employee management, personnel changes, schedules,

sales, marketing, and overall operations. Effectively motivated

employees to deliver optimal performance and a consistent growth in

revenues.

Ensured high client retention and word-of-mouth referral rates.

Aggressively increased profits 10% and cut costs over 20%.

Assistant Manager, Hua Lian Co. Ltd., New York 1996-1999

Played key role in establishing business from scratch; extensively

contributed toward growth. Successfully developed potential

products based on analysis of local market needs. Negotiated and

managed trading contracts; liaised with wholesalers and suppliers

for strategic procurement of goods. Managed and sustained growth of

over 10% every year; directed team of 4. Worked with wholesalers

for contracts and for strategic procurement of goods based on

market needs.

Sales Representative, Metlife Insurance Company, MD 1993-1996

Established client base from scratch. Consistently met and exceeded

performance goals. Delivered audience-focused presentations.

Prospected 1,000+ individuals ever year using cold calling,

face-to-face presentations, referrals, and seminars and workshops.

ADDITIONAL EXPERIENCE

Researcher and Lecturer, Institute of Environmental Science at

Beijing Normal University, China 1986-1989

Worked on several environmental science projects as a team member;

taught graduate-level chemistry courses and did academic advisement

for the graduate program in environmental science.

EDUCATIONAL QUALIFICATIONS

Master of Environmental Engineering and Chemistry, John Hopkins

University, MD, 1993

Master of Science in Analytical Chemistry, East China Normal

University, China, 1986

Bachelor of Science Degree in Chemistry, Sun Yat-Sen University,

China, 1983

COMPUTER SKILLS

Microsoft Office Suite, Spreadsheets, Windows, Internet, Data

Analysis

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