Kallie Owen

**** * ****** **** ****, Luverne, AL 36049

334-***-****

abjeys@r.postjobfree.com

PROFESSIONAL EXPERIENCE

ARCH (Alabama Rural Coalition for the Homeless) Montgomery, AL 334-***-****

Project Process Administrator, 2/2010 to Present, Supervisor: Felicia Jackson

Excelled in the ability to handle a variety of agency service and administrative tasks and resolve Agency, Client or

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Vendor issues quickly.

Demonstrated proficiencies in telephone and front office reception within a high volume environment. Calmed upset/angry clients and vendors

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researched and rapidly solved problems.

Organized & “cleaned up” company database and files. Restored organization to personnel, financial and operational records which

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accelerated data input and processing times.

Consistently praised by management for the quality and timeliness of reports, attention to detail, exemplary service to agencies, clients, &

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vendors, and team player attitude.

Served as first point of contact for case managers, clients, vendors and staff calling or visiting the HPRP main office.

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Efforts exposed overcharges and double billing and assisted in resolving erroneous payments and prevent their

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recurrence.

Movie Gallery – Luverne, AL no phone due to company closure

Customer Service Assistant, May 2009 September 2009, Supervisor: Alice Stroud

• Answered Hi Volume Phones calls

• Processed Bank Deposits

• Operated Computer & Cash Register

• Responsible for Opening & Closing Store

• Assisted Customers

Parker Development – Montgomery, AL 334-***-****

Assistant Bookkeeper, August 2008 November 2008, Supervisor: Kathy Estrada

• Posted rent payments for all apartment complexes, rental houses, & rental offices.

• Filed paperwork

• Responsible for front office reception and answering phones.

Office Skills: Computer Skills:

Telephone & Front Office Reception Word

Agency, Client & Vendor Service Excel

Filing PowerPoint

Database & Records Management HMIS Data Base System Executive & Administrative Support

Reports & Spreadsheets Outlook

Complaint Handling Windows 7

Data Entry (75 WPM)

Classes Schedule for the Fall 2010 August 23rd December 16th

Monday & Wednesday: BIO 202 1:00 2:30pm

Tuesday & Thursdays: PHY 120 5:05 7:30pm

In December, when I finish these current classes, I will not have any more classes until I get accepted into the Radiology Program.

High School: Highland Home School 1995 2008

Advanced Diploma

Education:

Colleges: Lurleen B. Wallace: Summer of 2007 & 2008 MTH112, ENG101, CIS146, SPH106, BIO103

Prince Institute: January 2009 2010

Court Reporting

Trenholm State Technical College:

May 2010 Present

Radiology & Ultrasound

References available upon request.

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