Customer Service Manager
Resume:
CRYSTALANN YOUNG
Delaware, Ohio 43015
abjerv@r.postjobfree.com
OBJECTIVE
A responsible position in Customer Service in and/or Public Relations
involving direct contact with the customer, which would provide an
opportunity to apply broad experience and record of success in a variety of
products and services.
EDUCATION
2009-PRESENT FORTIS ONLINE, FL
Currently enrolled in the Medical Billing and Coding Program
2002-2005 COLUMBUS STATE COMMUNITY COLLEGE, Columbus, OH
General Education including Accounting and Statistics
1998-2002 FORT HAYES M.E.C., Columbus, OH
College Preparatory High School Diploma
WORK EXPERIENCE
Jan 2009-PRESENT THE WALLICK COMPANIES, Columbus, OH
Assistant Property Manager
. Improved occupancy in the property.
. Maintained 93% or higher percent occupancy.
. Coordinated work orders to maintain the property.
. Coordinated workers to get units market ready.
. Managed 184 units.
. Entered Residents' information into "PMAS" and "I-CAM" programs.
. Entered invoices into PMAS and synced with the corporate office to be
paid.
. Handled petty cash to buy small necessities for the office or
maintenance.
. Processed weekly and monthly reports.
. Handled monthly rents and deposits.
. Processed all rent income to "I-CAM".
. Applied my customer service skills in person and over the phone to
existing and potential residents.
2007-2009 SPERRY VAN NESS HORIZONS, LLC, Columbus, OH
Resident Manager
. Improved occupancy in the property.
. Coordinated work orders to maintain the property.
. Coordinated workers to get units market ready.
. Managed 79 units.
. Applied data of Residents to "Skyline" program.
. Voucher invoices and forwarded them to the Main Office.
. Handled petty cash to buy small necessities.
. Processed weekly and monthly reports.
. Handled monthly rents and deposits.
. Processed all rent income to "Skyline".
. Applied my customer service skills in person and over the phone to
existing and potential residents.
2003-2006 HUNTINGTON NATIONAL BANK, Westerville, OH
Customer Service Representative/Teller
. Referred customers to become members of the bank improving profit.
. Managed two ATM's by balancing and replenishing the machines.
. Assisted Supervisor and co-workers with balancing the vault.
. Assisted Supervisor with inventory of cashier checks, travelers
checks, money orders, etc.
. Handled large amounts of cash.
. Helped customers and members with questions and concerns.
. Accessed personal and business accounts.
. Applied data of members into various programs.
2002-2003 CHILDREN'S WORLD LEARNING CENTER, Gahanna, OH
Child Care Provider
. Planned and carried out daily activities and lesson plans.
. Cared for ages from six weeks to thirteen years.
2001-2002 FAMOUS FOOTWEAR, Columbus, OH
Retail/Sales Associate
. Assisted customers to find the items they were shopping for.
. Tried to sell other products to customers.
. Maintained cleanliness and neatness of the store.
. Ran cash register and credit card machine.
. Replenished shelves when shipments arrived.
. Rearranged store and shelves for promoting sales.
1999-2002 SKYLINE CHILI, Westerville, OH
Shift Manager
. Supervised staff and job duties throughout the shift.
. Aided staff during busy times by alternating job duties.
. Opened and closed restaurant.
. Prepared food.
. Closed out cash register to put together daily paperwork and deposits.
COMPUTER SKILLS
Working Knowledge of the Following: Microsoft Word, Excel, Power Point,
Outlook, Skyline, PMAS, and I-CAM.
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