Patrick Tarver 469-***-****

*** ******* ****

Aubrey, Texas 76227

abjebd@r.postjobfree.com

Professional Profile

Skilled Technical Support Professional proficient in installing, troubleshooting and maintaining

various computer equipment including

MS Office, Lotus Notes, Windows 95/98/NT/2000/XP, MS Outlook,

MS Exchange, TCP/IP, Ethernet, PPP, SQL, IDE/SCSI / PCMCIA,

domain structures, subnets, and peripherals.

Troubleshoot:

Red Hat Linux

Unix OS, as well as ISEE and Predictive, and HP-UX, and UNIX / Sun Solaris 8, 9, 10.10, 11.11

and 11.23.

VERITAS Back

AIX

Knowledge setting up new user accounts, groups, password changes and permissions in Windows

NT Domain Manager

Novell Netware 4.1 NDS Tree

Windows 2000 Server Active Directory.

• Adding new users to Active Directory

• Changing passwords

• Granting rights to your file servers

• Allowing remote access to the network

• Setting login and logout scripts

• Controlling when users can use the network

Experience setting up new user e-mail accounts, add/change in

Microsoft Exchange 5.5, Exposure to connecting, stop and starting services on Apache Server and

IIS 4.0/5.0,

Experience connecting and running queries on SQL Server 7.0. Knowledge setting up new users,

groups, permissions, setting up IIS, and FTP in Windows 2000 Server.

Knowledge installing, configuring and copying data using Verities Backup and NT Backup. -

Provide frontline support for dedicated servers, such as the Cobalt RAQ, Citrix, Unix, RedHat

Linux, Windows NT/2000 and other operating systems, analyze and proactively identify recurring

issues and trends Mainframe used with UNIX servers and some sunbeam . Tracking systems and

adding tickets using Vantive and Remedy. Mail Systems: Outlook and Lotus Notes 5, pop3 and

send mail. Have experience using TMA.

Professional Experience

EPIC Technology

UNIX/Windows Admin/ Asst to Operations Manager

El Paso,Texas

Verizon admin server, Blackberry admin server, Exchange server, Verizon phone cellular support,

PBX admin, Windows OS support, Active Directory support, Microsoft Office Support, Unix system

Admin, Sprint VPN support, Dame Ware support, BART PE imaging software, Dell desktop

support, Dell laptop D610, D620, D630, Verizon PC5750 Air Card support, Net backup support,

Omni backup support, in-house tool supported E-PICS software for shipping and receiving, MDSS

for part Orders.

Work with vendors such as HP for software and hardware support, Dell for parts and PC and

Laptop orders, Bay Point for new and used server orders along with parts and racks, Verizon for

phones and air card orders, Boardercom for office phone support and PBX system, Sprint for

setting up network IPS and Pythian for handling Oracle Database.

Customer service deals with international clients as well as state side with up two thousand are

more clients trying to maintain one call resolution.

Travels up to 75% are more dealing with projects Tennessee, Ohio, Mexico, and Texas

Managerial Skills:

• Lead a team of 6 are more helpdesk Technicians

• Process documentation for application flows and assist desktop engineers in

creating helpdesk documents Technical Practices.

• Works under direction/ leadership of the Operations Manager to create a system

environment that effectively and efficiently supports the company's productivity

operationally.

• Defining projects paths from a technical understanding.

• Provides communication on technical issues and help provide direction to operations

Manager’s project team, foster and promote knowledge exchange, create an environment

that enhances team motivation, delegate tasks appropriately, and act as an example to the

team in communicating in a timely and effective manner. Status Reporting.

• Attends weekly meetings with vendors on Network, Server, and Helpdesk levels.

• Provides weekly, monthly metrics and review for the ticketing system including

reporting on the application level tickets. Group Expertise.

• Develops and assists in technical training for other members of the IT group.

PepsiCo

Plano, Texas

Unix Engineer/Administrator

Ability to understand the hardware, software, and underlying platform

Understanding the complexities of UNIX technologies and ability to identify points for

improvement

Experience gathering business requirements, proposing solutions, and being a catalyst for

change

Involvement in the horizontal and vertical scaling of multiple, large data centers

Strong verbal and written communication skills, with the ability to negotiate, is critical

Provide thought leadership on all UNIX and Linux technologies and products

Work with application teams on designing AIX, Solaris, and Linux environments that meet

application requirements

Collect and analyze company-wide requirements

Identify areas of exposure and derive corrective actions

Create and communicate UNIX and Linux standards

Guide technology product selections, system design, and implementation activities on UNIX

platforms

Lead the design discussions associated with options including autonomous data center, grid

computing, and introduction of Linux into the portfolio

Create and maintain UNIX and Linux product evaluation and testing documentation

Provide technical consultations and presentations to IT as needed

Perform post-implementation 3rd-level support, identifying root cause with strategic solutions to

problems

Maintain strong working relationships with internal clients within the business and within

Information Services

Working qualities:

Strong interpersonal skills including the ability to develop effective working relationships with

others, a demonstrated customer focus, teamwork skills, and a willingness to share technical

and business knowledge with team members of whom I work for at the time.

Ability to work under pressure and meet firm deadlines when evaluating technical requirements

and providing recommendations for solutions

Ability to evaluate new and evolving technologies and to develop integration strategies that

meet or exceed gathered business requirements

Take initiative to research problems independently and find the root cause

Adjust fluidly to changing conditions

Self-discipline and conscientiousness to meet responsibilities

Good at setting goals and providing direction

Demonstrates ability to sell ideas successfully

Excellent verbal and written communication skills

MDI/AT&T

Unix Systems Analyst

Complete build outs on new HP/SUN servers.

Configuration on T2000 servers and EMC servers.

Performed Admin task on multiple types of HP server classes. Ex: I, E,D,N,L,T,K,V,RP8400 and

Superdome.

Support Production and Non-Production Telegence HP systems.

Perform Scheduled and emergency maintenance.

Perform quarterly OS patching.

Complete all Third Party Software updates, implementations and testing in the non-production

“Development” environment.

Create and update procedures for new and existing third party software packages.

Complete daily system checks on assigned machines in Production and Non-Production

environments.

Create and maintain hfs and vxfs file systems.

Work with vendors on new hardware and software implementations.

Create and modify shell scripts for daily monitoring of servers.

Participate in an oncall rotation.

UNIX / Sun Solaris 8,9,10.10,10, 11.11 and 11.23, Windows NT/2000, HP-UX .Install OS from

scratch, install patches.

Patching and Break/fixes on cluster servers (HP-UX and Sun Solaris)

Support and troubleshoot AT&T IP networking firewalls.

Support Large scale company email systems.

Cisco

Support and maintain user account information including rights, security, and systems

Groups Performs basic operation, monitoring, installation, troubleshooting, relocations, and

maintenance of communications equipment

Identify and resolve basic communications problems

Essilor USA Dallas, Texas

Senior MIS Computer Operator

Performed complex command center functions, involving distributive and mainframe computing

operations with multiple LPARs and server operating systems in 3 data centers, including VDC

(virtual data center) automated console operations, system availability management, problem

analysis and resolution, and recommends operational improvements during a designated shift.

Responsible for managing a team of 4 members. Responsibilities include scheduling, finances and

payroll.

Distributed Operating Systems and software:

UNIX / Sun Solaris 8, 9, 10.10, 11.11 and 11.23, HP-UX, Windows NT/2000, AIX, SQL, Oracle,

BMC Patrol& Cntl-M, Remedy, Veritas, Tivoli 2.0 (TMA), and SAN & HDS disk arrays. Mainframe

Operating Systems and software: Control-M IBM, and Hitachi CMOS, SILO/MAGSTAR & VTS tape

systems MVS, JES2, IMS, IMF, MAINVIEW, ACF2, CA-7, CA-11, SYSPLEX, MIM, PROCOPS,

IBM VTS and STK Silos Working knowledge of system availability criteria; organizational,

analytical, and interpersonal skills to handle technical procedures.

Managerial Skills

• Skill in examining and re-engineering operations and procedures, formulating policy,

and developing and implementing new strategies and procedures.

• Ability to monitor and/or maintain quality control standards.

• Ability to make administrative/procedural decisions and judgments.

• Ability to gather and analyze statistical data and generate reports.

• Knowledge of current technological developments/trends in area of expertise.

• Knowledge of planning and scheduling techniques.

• Experience using Tivoli Manager 2.0

• Experience troubleshooting Kronos Workforce 4.3.

• Experience troubleshooting Oracle 8i, 9i, and 11i Databases as well as MS SQL

databases also.

Ability to communicate effectively, both orally and in writing.

Database management skills.

Ability to coordinate quality assurance programs in area of specialty.

Knowledge of organizational structure, workflow, and operating procedures.

Skill in budget preparation and fiscal management.

Knowledge of the operational and procedural aspects of computer systems, hardware, software

and peripheral equipment.

Strategic planning skills.

Ability to resolve customer complaints and concerns.

Ability to supervise and train employees, to include organizing, prioritizing, and

Scheduling work assignments.

Ability to foster a cooperative work environment.

Skill in the utilization of organizational management principles, methods, and techniques.

Ability to work both independently and in a team environment.

Employee development and performance management skills.

Knowledge of operational staffing and equipment requirements.

Records maintenance skills.

Knowledge of computer security and audit procedures and requirements.

Knowledge of faculty and/or staff hiring procedures.

Reporting to the Team Lead responsible for the provision of resource management and business

support services to the Facilities Management Division managing 3million RSF the successful

candidate will perform duties related to:

Client Relationship management;

Programming and budgeting, monitoring, budget analysis and reporting;

Project and cost center accounting, income / expense reporting;

Capital project development, analysis, cost monitoring and reporting;

Within Facilities Center Tririga and Unicenter ensure internal controls of financial transactions and

business operations;

Support the development and implementation of enabling technology to facilitate project

management, cost accounting and reporting of operations;

Perform cost analysis and cost effectiveness studies related to operations;

Develop and maintain Balanced Score Card key performance indicators;

Perform ad-hoc random checks to validate contract management and project costing processes

and practices;

Responsible for restarting and monitoring jobs in AS/400. Completing Vary-on and Vary-offs.

Clearing print ques in AS/400.

Develop / maintain Activity Based Costing framework related to operations

Training and coaching of analysts and assistance assigned to the team

Able to analyze Unix systems, check processes and log files, retrieve and review information

contained within logs for troubleshooting. Have Windows expertise to enable the verification of

scheduled tasks, process status and resource utilization. Monitor and troubleshoot backups, and

scheduled crone jobs, and be able to monitor systems and processes. Responsible for monitoring

the budget and attend meeting. Responsible for the end of the month finance transactions.

AOL/ Time Warner Company/ CNN NEWS, Atlanta, GA

Computer Operator (Contract to Hire)

Providing phone /desk side support for CNN/Turner Broadcasting Systems employees at the

CNN Center and bureaus located worldwide.

Evaluate, analyze, and resolve a variety of network, PC hardware, and software problems arising

at any of the CNN Centers. Moving and changing all PC equipment such as laptops, Desktop PC

and Monitors providing support with connectivity of Networks and email systems such as Outlook

and Lotus Notes.

Providing support for Blackberry Systems.

Assigning user passwords for emails and operating systems and push mail connectivity.

Providing LAN Passwords also.

Sets up and configures the computers and software for technical writing and editing as well as

sharing this information electronically with other technicians.

Upgraded NT 4.0 to Window 2000-Advanced Server. Troubleshot NT software and Windows.

-servers Unix, NT, HP, Compaq, Sunbeam and some IBM.

Relocated the hardware, such as a tape drive and RAM.

Setup the backup program for Compaq 1850/3000 servers uses the MS-Backup program.

Installed and setup the anti-virus program, such as Trend Micro products; Server Protect, Office

Scan, and Scan Mail for Exchange for the Compaq 1850/3000 servers.

Worked with vendor for hardware maintenance; swapped the bad network card, bad laptop fan,

battery, and upgraded the BIOS for current version. Maintains the user accounts and the file

permissions. Setup different production rooms for news meetings by securing cabling and

connecting all of the LCD projectors and PC’s for presentations.

Used Tivoli Manager 2.0 (TMA)

Troubleshooting and support a variety of laptop/desktop hardware; video card, modem, sound

card, upgraded the RAM, CD-ROM and software problems for users. Also supporting PDA Palm

for the news anchors.

Troubleshot Lotus Notes 5 on configurations and setup for employees. Also provided support on

any technical issues with Lotus.

Installed and setup the network/local HP 4, 4000, and 5si printers.

Reset the print queue from the print server queue.

Installed and configure the printer at the user’s workstations.

experience with Benz and Windows NT, Omni back

Experience resetting servers, performing restore with back up tapes, running Unicenter alerts,

resting printers and verifying tape backups run for all news productions.

Provided support for VPN users such as employees for offsite use. Such as intranet and etc.

Provided turnovers through Remedy to the next shift. Tracked all technical problems and calls

through Remedy.

Experience with Treasury and Cash Management functionality in SAP.

Able to analyze Unix systems, check processes and log files, retrieve and review information

contained within logs for troubleshooting.

Have Windows expertise to enable the verification of scheduled tasks, process status and

resource utilization.

Monitor and troubleshoot backups, and scheduled crone jobs, and be able to monitor systems and

processes

Interland, Inc Atlanta, GA

Sr. Systems Administrator (Contract)

Provided top-level technical support to all existing customers via telephone and e-mail.

Reset usernames, passwords and stop and start services in Active Directory on specified servers.

Working in a call center environment.

Educated clients through thorough resolutions in the following areas: Configuration files for

Sendmail, Apache and NT/Windows 2000 Server, frontline FrontPage support, including

FrontPage server extensions. Troubleshoot Profiles, Registry, and blue screens for NT.

Troubleshot occurrences on the Interland product line including server functionality in regard to

CGIs, Perl, ASP, PHP and other custom configurations.

Escalated to senior technicians when appropriate to seek out answers to client’s issue.

Provide frontline support for dedicated servers, such as the Cobalt RAQ, Citrix, Unix, RedHat

Linux, Windows NT/2000 and other operating systems, analyze and proactively identify recurring

issues and trends.

Assisted clients with POP and SMTP server connections within Outlook 2000, Outlook Express

and Eudora.

Assisted clients with Freedom, VServer UNIX servers with any vhost, DNS, e-mail and website

issues.

Added, changed name servers, A records, CNAME and MX records in NIC tool and Network

Solutions database.

Acted as Tier II and III level support for Verizon and McLeod clients with web hosting, DNS and e-

mail issues.

Used VPN and Exchange. Using Remedy also and High speed issues. Job responsibility was

being able to diagnose problems dealing with Internet Explorer. Used Tivoli Manager 2.0 (TMA)

Stream International, Dallas, Texas

Technical Analyst I Technical Manager (Level 2)

Achievements:

• Certificate of Achievement for Computer Support

:

Troubleshot hardware, software and operating systems for Hewlett Packard computers and some

Compac Computers and printers via the phone. Proved system and software functionality.

Mentored other technicians, assisting them with difficult technical problems, providing step-by-step

instructions for effective resolution. Attended training for Resource Desk to learn the Resource

Knowledge. Working in a call center environment.

Technical Analyst I

Served as first point of contact for end-users. Thoroughly documented and tracked all issues in

trouble ticketing system using Remedy tracking system. Ensured compliance with, and

implementation of, approved policies, procedures, and systems support objectives, including

system uptime. Responsible for proper documentation and timely disbursement in support of daily

operational activities. Completed company sponsored Six Sigma training. Troubleshot Dell

workstations and Compaq laptops. Completed training for Core load troubleshooting and problem

resolution. Technology Utilized: Windows 95/98/2000 Professional, XP and NT, various computer

peripherals, IDE/SCSI / PCMCIA technologies. Acquired knowledge of Linux and Unix OS, as well

as ISEE and Predictive, and HP-UX, Netscape, Yahoo, Corel, Turbo Tax 98-02 and other web

base software.

Sterling Temporary (IBM), Dallas, TX

Technical Analyst II

Contract employee, responsible for responding to incoming calls regarding troubleshooting of IBM

ThinkPad’s, desktops, and AS/400. Troubleshooting from aspects of the Hardware and software

issues of the laptops.

Education

University Of Phoenix

References

References are available upon request.

Contact this candidate