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Customer Service Manager

Location:
Oswego, IL, 60543
Posted:
October 16, 2010

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Resume:

Michele A. Perrot

*** **** ***** **. *****

Oswego, IL 60543

630-***-****

abjbuc@r.postjobfree.com

PROFESSIONAL EXPERIENCE

****-*******

RECEPTIONIST/SECRETARY, Kendall County Probation, Yorkville, IL

• Maintain strict confidentiality in all aspects of position.

• Ensure processing, entering and filing of all time sensitive material to and from court.

• Answer and direct all incoming and inter-office phone calls on multi-line phone system.

• Provide excellent customer service to the public.

• Interact daily with all other city and county officials via phone, fax, e-mail and in person.

• Maintain, service, order and stock all office supplies and equipment.

• Distribute and prepare all incoming and outgoing mail.

• Complete special projects as needed.

2008-2009

SALES MANAGER, Pine Ridge Club Condominiums, Oswego, IL

• Wrote lease and purchase contracts for sales of new units.

• Showed new units to prospective home buyers.

2003-2004

FRONT DESK ASSOCIATE, Provena Fitness for Women, Aurora, IL

• Ran all facility operations including opening and closing procedures.

• Sold memberships which included tours and information on all available programs.

• Organized, prepared and reported daily sales figures to president.

1981-2003

ASSISTANT MANAGER/BARBER, Lee’s Barber Shop, Naperville, IL

• Provided superior customer service and maintained personal client base of over 300.

• Handled all daily operations of a cash business including execution of payroll and deposits.

• Maintained relationships with advertisers and vendors.

• Recruited, hired and trained new employees.

EDUCATION AND CERTIFICATIONS

1983 Received Master Barber License from the State of Illinois.

1982 Certified in medical terminology and transcription from Medical Careers Institute Chicago.

1981 Graduated from Aurora Barber College and received Barber License from the State of Illinois.

1977 Graduated from Yorkville High School.

Attended trainings on Cultural Diversity, Gender Sensitivity, Gang Identification and Sexual Harrasment.

Received Employee Award for the 16th Judicial Circuit for professionalism, dedication and commitment.



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