PRISCILLA KENNEDY

971-***-**** ~ abjbmm@r.postjobfree.com

Executive Assistant/Project Manager

Enthusiastic and goal-oriented professional with solid administrative,

office management, and customer service experience. Organizes and

spearheads projects, seeing them through to completion and on budget. Adept

at prioritizing, problem solving, multitasking and reporting. Reliable and

self-directed with strong time management, analytical, and organizational

abilities. Capable of understanding multifaceted concepts and quickly

learning new technologies. Unwavering commitment to performing at the

highest level of professionalism.

CAREER HIGHLIGHTS

Monitored multi-million dollar settlement funds during claims disbursement.

Tracked and audited billable hours versus settlement budget.

Served as "right hand" to account executives to ensure smooth back-office

operations of claims processing and supervising, often with intense

pressure and no room for error.

Created comprehensive policy and procedures manual (for publication on

intranet) in less than nine months.

SKILL SETS

Administrative Support:

. Developed claimant communications materials: Website content, scripts

for telephone service center, procedure manuals and all correspondences.

. Set up call center, trained call center personnel.

. Supported team by arranging travel, client visits and conference calls.

Prepared correspondence and client presentations. Responded to client

inquiries and worked directly with vendors.

. Supervision of up to 10 staff and temporary workers.

Client Relations:

. Prepared reports and handled inquiries from attorneys involved in cases.

. Handled difficult call escalations from customer service team.

. Maintained communication channels with clients on behalf of account

executives.

Project Planning & Management:

. Developed and implemented case start up process: Defined project

schedule and claims process, settlement agreement review, claimant

communications, budget and client relations.

. Responsible for data analysis, reports, and strict adherence to deadlines

for all class action cases.

. Designed and implemented a central filing system for class action and

bankruptcy departments. Created a filing system for 200+ cases of all

types, including indexing and cataloging of documents.

Priscilla Kennedy

Resume, pg.2

PROFESSIONAL EXPERIENCE

Real Estate Broker - Prudential Real Estate

2009 -

Current

. Design marketing materials

. Develop ad campaigns

. Sales meetings with clients

. Contracting with vendors

. Confidential document preparation and control

. Write correspondence, emails and report

Epiq Systems, Beaverton, OR

1999 - 2008

Senior Claims Analyst (2004 - 2008)

. Made travel arrangements for account executive and others

. Set up conferences, conference calls and meetings

. Wrote correspondence to clients, claimants and others for account

executive

. Handled day to day phone calls, email and calendaring for account

executive

. Managed projects as designated by account executive

. Designed claim forms

. Edited documents before submission to the court and others

. Proof-read documents before final printing

. Responsible for all duties below as needed

Paralegal (2003 - 2004)

. Wrote reports including website and telephone call center activity

. Responsible for case data analysis

. Wrote budget reports, forecasts and analysis

. Interpreted court documents

. Responsible for million dollar settlement funds distribution

. Responsible for assigned class action cases

Account Manager (1999 - 2003)

. Created central filing system

. Analyzed court documents

. Designed databases for appropriate data capture

. Set up call centers for cases

. Interviewed and supervised staff

. Wrote telephone scripts and website content

Owner, Budgetmail, Inc., Vancouver, WA

1994 - 1999

. Owned and operated small bulk mailing services business

. Designed marketing materials and ad campaigns

. Handled all accounting and budgeting

. Operated folding and inserting machinery

. Interviewed, hired and handled all issues with staff

Paralegal, Horenstein & Duggan, Attorneys, Vancouver, WA

1992 - 1994

. Ran filing center for 12 attorneys

. Filed documents with the court

. Handled exhibits

. Supervised file room staff

. Wrote procedure manuals

EDUCATION

Oregon Real Estate Broker, Current License - 2009

American Sentinel University, Bachelor of Science, Information Systems -

2008

Southern Career Institute, Paralegal Diploma - 1998

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