Lisa J. Cramer

***** ****** ****

Pueblo, CO ****6

Home: 719-***-**** abjbm5@r.postjobfree.com Cell: 719-***-****

SUMMARY

A highly-skilled project manager with extensive expertise in effective process management in manufacturing,

quality, supplier, and customer relations environments. Demonstrated ability to develop, implement, and utilize

various processes to ensure a project’s scope, requirements, goals, and metrics are planned, documented,

monitored, and controlled through to successful completion.

PROFESSIONAL EXPERIENCE

TIMBERLINE STEEL, Pueblo, CO 2007-2009

Quality Engineer

Provided quality and manufacturing engineering process management for the fabrication of large steel parts for

ASME pressure vessels, rough-terrain crane booms, and aerial work platforms.

• Established site Quality Management System.

• Developed work instructions, inspection requirements, and supporting processes for plasma and oxy-fuel

cutting, shot blasting, and embossing operations.

• Instituted data collection, defect analysis, and reporting at all key process steps using Minitab.

• Determined key performance indicators for plasma cutting processes.

• Teamed with suppliers for resolution of quality issues and improvement of delivered materials.

• Supervised and/or performed first article inspection activities including measurements, internal report

preparation, customer notification, and release of approved parts to production.

• Served as corporate quality resource for all regional Colorado and New Mexico branches.

QUANTUM CORPORATION, Colorado Springs, CO 1994-2006

Product Quality Manager (2005-2006)

Functioned as Product Quality Manager for Quantum’s high-capacity, high-performance SDLT family of tape

drives. Duties included overall responsibility for the quality and reliability of the product from inception to end-of-

life in all application environments, real-time monitoring of factory and supplier quality metrics, regular product

metric reviews, and team leadership for problem investigations.

Customer Quality Engineer (1996-2005)

Served as quality project manager for various multi-million dollar OEM customers. This included manufacturing

and service quality performance monitoring and improvement, new product introductions, site qualifications, part

qualifications, and configuration management.

• Improved major corporate customer’s quality score from 65% to 95% over three quarters and maintained

>90% for 6+ years by monitoring internal metrics, identifying deficient internal and supplier processes, and

teaming with process owners to eliminate issues and maximize overall quality scores.

• Project manager for customers’ qualifications of new off-shore manufacturing and supplier facilities, receiving

approvals from all customers ahead of schedule. This significantly lowered manufacturing costs for the

company.

• Served as a key contributor in development of Quantum’s documentation and engineering change

management systems and processes, increasing the company’s ability to manage inventories and speed the

implementation of product changes while keeping quality levels high.

Lisa J. Cramer Page 2

• Managed numerous day-to-day customer metrics, ensuring that the company’s products consistently met or

exceeded expectations.

• Participated in numerous 8-Discipline teams to investigate problems and develop and implement corrective

actions.

Manufacturing Engineer (1994-1996)

Served as lead manufacturing engineer for the customer configuration business including development of

production methods, line layout, tooling requirements, manufacturing instructions, support documentation, quality

requirements, and customer interface.

• Directed the development and implementation of a manufacturing process system for the production of OEM

custom-configured hardware for high-capacity storage applications. This automated system increased

production from 5K units per quarter to nearly 130K units per quarter while reducing defects 500-fold to less

than .01%.

• Managed the design and implementation of an expanded manufacturing line. Determined overall project

schedule, capital budgets, production equipment specifications and procurement, and line layout design,

resulting in a 20-fold increase in production.

UNISYS CORPORATION, Pueblo, CO 1985-1993

Senior Manufacturing Engineer, Industrial Engineer

Directed process management for the printed circuit manufacturing and repair lines for various avionics and

missile systems for Navy and Air Force contracts.

• Served as a key member of the engineering team that successfully implemented Just-in-Time manufacturing

principles in a hand-soldered product line, doubling production, increasing integration rates, and significantly

reducing defects.

• Developed time standards for printed circuit assemblies enabling calculation of the manufacturing process

efficiencies and accurate billing to customers.

• Estimated work requirements for new business contract proposal requests, ensuring that company’s bid was

accurate.

• Maintained Process Examiner certification for high-reliability soldering applications for the Navy and

Department of Defense.

EDUCATION AND TRAINING

B.Sc. Industrial Engineering, Math Minor, University of Southern Colorado - Pueblo (now Colorado State

University-Pueblo)

Additional Training:

ISO 9001-2000

Six Sigma Green Belt (DMAIC) Course

Lean Concepts

Oracle, Agile CM, AS400

Principles of Lean Enterprise (Executive Lean 101)

Value Stream Mapping

8D (8 Disciplines) Problem Solving Methodologies

Microsoft Access, Excel, Word, PowerPoint, Outlook, Project, Visio

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