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Administrative Assistant Customer Service

Location:
Portsmouth, VA, 23703
Posted:
October 17, 2010

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Resume:

Rachelle A. Clark

* *** **** *****

Portsmouth, VA 23703

Contact Phone: 757-***-****

Email Address: abjaoz@r.postjobfree.com

OBJECTIVE: Seeking a position as an administrative assistant.

TRAINING/EDUCATION

. American Intercontinental University April 2010-

present

Pursing Bachelor's in Business with concentration in Healthcare

Management

. American Intercontinental University Aug2008-

November 2009

Associates in Business Administration with Honors

. Naval School House of Health Science; Portsmouth, VA Aug 2007

Electroneurodiagnositic Technican

Accredited by the Commission of the Council on Occupational

Education

. BLS certified

PROFESSIONAL EXPERIENCE

United States Navy

08/2006-Present

United States Navy Portsmouth Naval Medical Center

Portsmouth, VA

Electroneurodiagnositic Technican

Neurology Clinic

. Proficiency in Composite Healthcare System(CHCS) clerk functions and

Armed Forces Health Longitudinal Technology Application (ALTHA)

programs

. Distributed and maintained Third Party Billing Insurance for Other

Health Insurance

. Perform administrative and clerical duties for clinic providers

. Maintain clinic and patient schedules

. Maintained, filed and purged patients secondary records in

alphabetical filing order

. Created patient appointment calendars to assist in booking

appointments months in advance

. Cross trained 10 clinical support staff

. Preceptor to 8 students during their yearly clinical rotations

. Performed 50 EEG testing a month on critically ill, newborns, and

elderly patients in an inpatient and an outpatient setting

. Performed Humphrey visual field testing on 10 patients a month

. Assists in 4 lumbar punctures a month

. Monitor patients during long term procedures

. Indicate artifacts or interferences derived from sources outside the

brain

. Set up program and record montages

. Measure and mark locations on the head for electrodes

. Explain testing procedures to patients

Rachelle Clark page 2

05/2003-2/2006

General Medical Assistant

Orthopedic Ward/Clinic

. Answered phones

. Proficiency in Composite Healthcare System(CHCS) clerk functions and

Armed Forces Health Longitudinal Technology Application (ALTHA)

programs

. Managed physicians schedules

. Scheduled patient appointments

. Crossed trained 30 clinical support staffs in each area of Orthopedics

. Updated and purged 80 patients records a month

. Ordered labs and x-rays

. Vitalized patients

. Maintained crash cart inventory monthly

. Prepare patients rooms

. Removal of sutures and staples

. Record patient medical history

. Record vital signs

. Maintain patient hygiene

. Collect blood, tissue, and specimens

. Administer medications

. Administer IV's and injections

. Perform wound care

8/2000-8/2002

Administrative Assistant

Akron Water Department

Akron, OH

. Answered phones

. Maintained and updated filing systems and records

. Set-up multi-line conference calls and dispatched connection

calls

. Prepared ingoing and outgoing memos and correspondence letters

. Filed, maintained and retrieved water line records

. Maintained workers' schedules and driving routes

. Performed basic bookkeeping tasks

ADDITIONAL SKILLS

. Typing speed: 60 wpm

. Listening

. Microsoft Word, Excel, Power point, Outlook, Spreadsheet, and Access

. Customer Service Skills



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