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Customer Service Sales

Location:
Orient, OH, 43146
Posted:
October 05, 2010

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Resume:

Work Experience

The Ohio State University, Columbus, Ohio May 2000 - Present

Environmental Health and Safety

? As the Program Coordinator: Manage permits for use of radioactive

materials. Customer service. Manage databases, prepare reports, update

and manage standard operating procedures manual. Serve as the liaison

to various purchasing organizations on campus. Process requisitions

for radioactive materials in accordance to university guidelines and

Ohio Department of Health regulations. Assists with the

administration of business for the University Radiation Safety

Committee. Create and proof read reports. (October 2005 - Present)

? As a Radiation Safety Technician: Customer service. Monitored

university laboratories for laboratory safety, radiation levels and

contamination. Calibrated radioactivity-monitoring equipment.

Maintained records and statistics. (February 2001 - October 2005)

? I have received several Quality Customer Service Awards during my time

at Environmental Health and Safety.

? Maintained the Acarology Web page. (Freelance, May 2000 - May 2006)

? Copy editor and technical designer of Managing on the Edge of Change

for the Department of Family and Consumer Science. Created

educational pamphlets and brochures. (May 2000 - November 2000)

PetSmart, Inc., Grove City, Ohio September 2008 - Present

? As a pet care specialist, I help customers find solutions related to

fish, birds, reptiles and small mammals. Provide water, food and

medicine to pets. Clean fish tanks, reptile, small mammal and bird

habitats. Test water samples for pH, ammonia, nitrites, nitrates,

hardness, alkalinity and chlorine. (part-time)

Scioto Blooms Greenhouse, Ashville, Ohio February 2008 -

Present

? Ornamental crop production, including seeding, transplanting, watering

and planter design. Monitor and operate greenhouse equipment. Create

pamphlets, brochures, business cards and other marketing materials.

Demonstrate companion planting and container gardening to small groups

(about 25 people). Webmaster for company Website. (Part-time,

Seasonal)

Target, Columbus, Ohio October 2007 - February 2008

? Customer service, maintained sales floor displays, created

signs and set advertising signs. Team Trainer Recognition Award,

January 2008. (Part-time, Seasonal)

Patterson Merkle and Associates, Columbus, Ohio October 2000 -

June 2006

? Daily grounds maintenance and monitoring. Landscape design,

installation and maintenance. (Part-time)

Accountants on Call, Columbus, Ohio June 1999 -May 2000

? Customer Service. Accounts payable tasks such as data entry and

gathering information on items to be posted including problem

resolution.

Suburban News Publications, Columbus, Ohio November 1998 - June

1999

? Interviewed news sources and gathered information from multiple

sources. Wrote and edited stories for community newspapers. Created

graphics and took photographs to accompany stories.

Boulevard Gardens, Columbus, Ohio March 1996 - December 1998

? Sales and customer service. Maintained plant material. Planted

cuttings, tubers, root divisions and bare rootstock into pots for

future sales. (Part-time)

The Ohio State University, Columbus, Ohio June 1988 -

October 1998

? Research: Assessed the chemical and physical properties of fly-ash in

an effort to find ecologically sound uses for the ash. Data published

in Mixtures of a Coal Combustion By-product and Composted Yard Waste

for Use as Soil Substitutes and Amendments, 1996. Developed

quantitative guidelines for the selection of appropriate organic

materials and ideal incorporation rates for sports turf root-zone

mixes. Data published in the Agronomy Journal, 1992. Investigated the

role of lipids and alanine in the diapause of flesh flies.

Characterized the biochemistry of ant venom.

? Publishing: Copy editor of the International Congress of Acarology IX

Symposia. Technical editor, co-author and co-illustrator of Plants,

People and the Environment, a laboratory textbook used by college

freshman botany students. Developed The Ohio State University's

Acarology Web page.

? Computers: Created charts and illustrations for presentations,

seminars, popular magazines, reports, journal articles and classroom

use. Developed macros on spreadsheets to aid in the calculation and

manipulation of data.

? Administration: Contacted authors, coordinated papers and reviewed

changes for the International Congress of Acarology IX Symposium.

Directed activities of classroom labs, and work-study and graduate

students.

Education

Bachelor of Arts Degree in Journalism and Communication, with a minor in

English

Bachelor of Science Degree in Agriculture

The Ohio State University, Columbus, Ohio

Excellence in Journalism Award for in-depth reporting from the

Society of Professional Journalists

Horticulture & Crop Science, and Agronomy



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