CHELITA RICHARDSON

**** ******** ****** ****, *******, TX 77014

832-***-**** . abj8jw@r.postjobfree.com

SUMMARY

Degreed experienced Administrator with interpersonal, technical and

analytical skills

. Knowledgeable of operational procedures with understanding of internal

controls

. Excellent computer skills: MS Office (Excel, Word, PowerPoint, Access)

and SAP

. Type 55 wpm, data entry Alpha numeric 12,000+ keystrokes by touch

. Decision maker with strategic problem solving abilities

. Exceptional organizational, communication, and team collaboration

skills

. Thrive in fast-paced environments with oversight of multiple projects

PROFESSIONAL EXPERIENCE

Houston Casualty Company, Houston, TX

5/2007 - 5/2009

Claims Administrator

. Applied technical knowledge and human relations skills to effect fair

and prompt disposal of cases and to contribute to a reduced loss

ratio.

. Set up files on new losses, set reserves and closed files

accordingly.

. Resolved complex, severe exposure claims, using high service oriented

file handling

. Maintained files, i.e. records of settled claims and inventory of

claims requiring detailed analysis

. Ensured claims and settlements are valid and in compliance to company

practices and procedures

Waste Management, Houston, TX

7/2006 - 5/2007

Research Clerk

. Interacted with outside vendors to ensure 100% accuracy with payment

postings

. Reported issues associated with the processing of payments by the

outsource lock provider

. Confirmed Service Level Agreement metric standards 50 cleared items

daily

. Researched unapplied cash by executing various queries in AS400 and

Remedy.

. Utilized Internet resources to locate customers if information

provided was outdated.

. Submitted refund letter requests with proper documentation to

superiors via Outlook (approval).

DHL Express, Houston, TX

4/2002 - 7/2006

Accounts Receivable Analyst

. Contacted customers when necessary to ensure proper posting of

payments.

. Researched unapplied payments and resolved vendor purchase order and

billing issues

. Maintained count all money applied from unapplied cash acct, rptd

numbers daily to superiors.

. Selected by upper management to develop and train staff

. Utilized check imaging software, Image Vision.

. Created Excel spreadsheets refund requests for multiple dup pymts/

Word refund request letter.

EDUCATION B.S. in Public Affairs concentration in Administration of Justice

and minor in Sociology

Texas Southern University

P&C Adjusters License from Texas Department of Insurance

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