DENISE GODSELL

Sachse, TX *****

E-mail: abj8gr@r.postjobfree.com Home Phone: 214-***-****

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ASSET MANAGEMENT[pic]

Professional with extensive experience in IT Software/Hardware Fixed Asset

Management environment. Proven ability to identify, develop and implement

policy and procedure changes to improve controls and reduce company costs.

Highly-organized professional with exceptional communication, development,

training and leadership skills. Targeting An IT Asset Management position

utilizing analysis, communication, development and strategic problem

resolution skills to improve team efficiency and increase customer service

satisfaction for a business services company.

HIGHLIGHTS OF QUALIFICATIONS

? Written/Verbal Communication ? Software Life Cycle ? Hardware

Life Cycle

? IT Procurement ? Strategic Planning ? Problem

Resolution

? Team Building/Development ? Quality Control ? Project

Management

SIGNIFICANT PROFESSIONAL SUCCESSES

Identified opportunity to implement purchasing controls targeted to reduce

company hardware costs. Analyzed current policies, identified opportunity

to utilize refurbished equipment, communicated with executive team to

identify new purchasing parameters, received approval to implement new

policies and set implementation goals. Developed processes, coordinated

schedules to implement training and communicated with field management

teams to ensure smooth implementation. IMPACT: Improved purchasing

controls and reduced company purchasing costs.

Organized details and processes required to manage projects efficiently.

Coordinated with all teams to implement training goals and scheduling for

new processes, communicated with team members to ensure training retention

and implemented regular meetings to improve controls. IMPACT: Improved

project controls and enabled teams to immediately identify and resolve

issues at occurrence.

Developed and implemented improved quality control procedures. Analyzed

current policies and procedures, developed and implemented updated

guidelines including situational scripts and call monitoring. Coordinated

with teams to schedule training on new call guidelines and communicated

with each team member to ensure knowledge retention and answer questions.

IMPACT: Improved customer service satisfaction and increased employee

morale.

Managed team activities to improve performance. Identified existing

customer service issues, set goals for improvement and communicated with

team members to ensure goal attainment while resolving customer issues with

one call instead of multiple calls. IMPACT: Increased team morale and

productivity while improving customer satisfaction.

EDUCATION

Associate Degree - ITT Technical Institute-Target Graduation Date: December

2010

CERTIFICATIONS

Foundation Certificate in IT Service Management

Certified Hardware Asset Management Professional

DENISE GODSELL

Sachse, TX 75048

E-mail: abj8gr@r.postjobfree.com Home Phone: 214-***-****

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PROFESSIONAL EXPERIENCE

Asset Management Manager

RENT-A-CENTER Plano, TX 2005 -

2009

> Managed maintenance and organization of hardware assets for over than

3,000 locations

> Managed hardware and software purchases for field locations

> Controlled costs for field hardware and software, saving $1M annually

by redeploying hardware assets; Coordinated requests for hardware with

on hand refurbished hardware

> Communicated with executive team regarding potential savings programs

Optometrist Technician

CONTACT LENS CENTER Garland, TX 2004 -

2005

> Managed patient files, preliminary eye exams, insurance verification

and patient check out

> Able to use Keratometer, Automatic Refractor and Non-Contact Tonometer

machines

Administrative Sales Coordinator

DISH NETWORK Farmers Branch, TX 2002 -

2003

> Tracked payroll for sales team; Drove projects to define and attain

goals

> Measured results and built management/support teams

> Coordinated staff activity with the goal of improving performance and

service quality

Quality Assurance Coordinator

WEBLINK WIRELESS (PageMart) Dallas, TX 1994

- 1999

> Coordinated projects to maximize efficiency with a focus on working

alongside the Call Center management team to provide specific

recommendations to improve customer satisfaction

> Trained staff to deliver superior trouble shooting and problem

resolution; Created call guidelines for the Customer Service

Representatives

> Monitored calls both live and recorded to ensure quality customer

service

Inside Sales/Customer Service

LONE STAR CIRCUITS (Global Innovations) Rockwall, TX

1992 - 1994

> Managed inside sales, quotes, scheduling job production, communicated

with customers regarding status, maintained books and balanced sold

versus ship at month end for bonuses

Purchasing Assistant

AMX Richardson, TX 1990 -

1992

> Ran reports for the purchasing manager, placed repeat orders, fielded

all department calls

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