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Customer Service Quality

Location:
India
Posted:
January 20, 2015

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Resume:

SUJIT C. PRAJAPATI

NACE CIP Level *

Senior Quality Control Executive

Pune, India

Mobile: +91-992*******

E-Mail: abj7qa@r.postjobfree.com

Skype Name: suju_007us1

OBJECTIVE

. Seeking for a challenging position towards professional growth and

that allow contributing to the continued growth and success of the

organization.

SUMMARY

. Performance-driven and highly energetic professional with more than 11

years of working experience in the Industrial Paint and Powder Coating

Manufacturing.

. Entrusted for monitoring and implementing the quality standards

according to the company's SOPs

. Skillful in supervising production activities and maintain business

operations effectively

. Adroit in working with cross functional teams for smooth finance

operations

. Expertise in managing operations, sales, marketing, and customer

service teams

. Combine customer-focused mindset with strong technical acumen to

achieve timely delivery of high-quality products and services

. In- depth knowledge of SAR R/3, BPMS and BPCS

. Proficient in managing the documentation work related to ISO 9001-2000

and ISO-14001

. Strong interpersonal and communications skills to work in an

multicultural environment

. Conversant with MS Office (Word, Excel, PowerPoint)

AVAILABILITY

. Willing to relocate in 1 months

. No bond with the current employer

SKILL SETS

Quality Assurance Strategic Planning

Product Management Performance Management

Data Management MIS Reporting

Grievance Handling Training and Development

Team Management and Coordination Customer Service and Relation

LANGUAGE SKILLS

. Fluent in English

EDUCATION

. NACE Certified Coating Inspector Level-1.(2014)

. Master of Science, Paint Technology, Sardar Patel University, India

(2001)

. Bachelor of Science, Industrial chemistry,Sardar Patel

University, India (1999)

TRAINING

Attended training at

. Advance Paint Ltd., Ankleshwar.

. Jotun Powder Coating, Dubai, UAE

o Test Method and Basic Knowledge of Functional Powder Coating (FBE).

. Jotun India Pvt. Ltd., Pune.

o Basic of Jotun Operation Academy.

o Jotun Purchase Academy (Level-1).

WORK EXPERIENCE

Jotun India Pvt Ltd Jul

2006 - Till Date

Senior Quality Control Executive

Responsibilities:

. Performs analyses, tests, and development of new or updated formulas

that require a basic professional understanding of chemistry, product

lines, and materials.

. Monitor and provide technical support in the computerized and manually

performed shade matching

. Monitor Online Quality Control

. Interacting and working in close liaison with other departments for

effective and efficient implementation of the Quality Management

System

. Implement and maintain the quality as per the company standard and

customers requirements

. Identify and resolve all the deviations in the scale-up batches to

ensure product quality

. Managing man power planning, loading formula in BPCS system

. Monitoring in process quality assurance to meet the quality standards

as per the SOPs

. Organize line trial for new product/shade in production and new

product of functional powder at customer end

. Maintain and monitor the lab equipment working condition

. Resolve the complain by coordinating with customers on site and ensure

customer requirement is met

. Interacting with customers on quality management system requirements

. Working across cross functional teams such as marketing and sales team

to develop the customer.

. Analyze customer complaints for corrective and preventive action.

. Co-ordinate and conduct technical trainings to the dealers and sales

person.

. Supervise to the lower level staff or support personnel for performing

the job.

. Operate and calibrate the variety of equipment that requires

professional judgment.

. Maintain documentation of QC function according to ISO 9000, ISO

14000,BS-OHSAS 1800-2007 and company requirement and guideline.

. Performs other duties as assigned.

Micro Inks Ltd Apr

2001 - Jun 2006

Senior Chemist

Responsibilities:

. Monitor the timely testing of raw materials and in process samples of

resins and varnishes

. Report the test data to concerned department

. Monitor test procedure followed by Junior Chemists to perform quality

tests

. Supervise man power planning during man power shortage in following

shift

. Manage the reports such as signing of shift analysis reports, FG

analysis, R.M. analysis, free sample, Certificate of analysis



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