Shannon Rainwater

Long Beach, CA

abj7gd@r.postjobfree.com - 562-***-****

WORK EXPERIENCE

Human Resources & Payroll Manager

Argus Medical Management - Long Beach, CA - October 2011 to Present

Successfully manage all areas of HR including recruitment, employee relations, benefits, compensation,

training, succession planning, and worker's compensation for 50+ physicians and 250 employees working in a

family practice medical group with forty-five medical clinics throughout Greater Long Beach area. Collaborate

with Regional Managers and offices supervisors to ensure that all company policies and procedures are being

followed.

KEY ACCOMPLISHMENTS & RESPONSIBILITIES:

- Saved over $250K in health benefits cost by transitioning health benefit brokers and negotiating rates and

discounts for renewals. In addition, negotiated monthly incentive payment from broker to cover partial costs

of payroll system fees.

- Implemented and administer electronic timekeeping system resulting in increased payroll accuracy, reduction

in payroll errors and compliance with FLSA standards.

- Plan Administrator of $21 million defined contribution 401(k) plan including annual fund evaluations,

successful annual independent audits and annual profit sharing calculation and funding. Member of the

company pension committee.

- Conceptualized, developed and lead a comprehensive 12-month leadership training/development program

for our Team Leaders, including courses on Microsoft Office, Email Etiquette, Business Writing and Time

Management.

- Plan, design and execute sexual harassment, harassment and alternative dispute resolution training.

- Revamped Employee Handbook and other HR forms.

- Manage Leave of Absence programs, Workers Comp. reporting and Unemployment claims.

- Oversee annual performance review process, including employment classifications to insure competitive

pay practices.

- Lead recruitment efforts, attracting quality candidates including difficult management and medical

professional positions.

- Participate in monthly supervisors meetings, training office supervisor staff on Payroll 101 & HR 101 topics

to insure fair and lawful practices were being followed.

- Serve as primary liaison between management and employees in conflict resolution, recommending and

implementing resolution plans including disciplinary procedures and terminations.

- Employer representative at personnel-related legal hearings and investigations.

- Set procedures to insure accuracy and conduct monthly billing reconciliation for all health benefit plans.

- Successfully manage payroll staff responsible for the processing of multiple payroll codes on different pay

frequencies. Ensured compliance with federal and state laws regarding pay and payroll related taxes.

- Prepare a variety of special reports for senior management and finance, using ADP Reporting, Excel and

Access.

- Governed all year-end W2 processing, verification and distribution.

Human Resources Director & Payroll Manager

Internet Brands, Inc. - El Segundo, CA - November 2006 to October 2011

Successfully manage human resources, office management & payroll functions for a fast-growing, dynamic

organization. Supported the organization through a successful IPO in 2007, public company operation, and

acquisition by a private equity firm in December 2010. Responsible for managing and developing human

resources, general office and payroll staff and creating and instituting programs, policies and processes that

foster a high performance team-oriented culture.

KEY ACCOMPLISHMENTS & RESPONSIBILITIES:

- Played a key role in the integration of over 25 acquired companies, determining staffing needs and

organizational development objectives.

- Managed the conversion of payroll and HRIS to a new ADP system. Hired and trained two additional payroll

employees to support a growing number of employees and contractors.

- Worked with the CTO and VP of HR to set up a near-shoring operation in Mexico, employing more than

75 employees. Acted as the liaison with the Mexican human resources department for all recruiting and

employment related items.

- Successfully launched of the company’s first online employee self service benefits portal. Led all open

enrollment activities including several insurance carrier transitions. Negotiated rates and discounts for

renewals. Created and led benefits orientations for new employees.

- Acted as a key member of the team responsible for managing a million dollar company renovation

that occurred after hours with no employment disruption, requiring a higher level of communication and

coordination.

- Partnered with recruiting to on-board over 2000 employees and contractors in a 4-year period. Developed

processes around orientation and on-boarding as well as payroll. Extended offers and facilitated over 100

internal promotions and transfers.

- Managed the resolution of complex employee relations issues. Partnered with the legal department through

litigation.

- Managed unemployment and workers’ compensation claims and attended hearings.

- Managed employee communication, including communication with field staff and independent contractors

located throughout the US and internationally.

- Developed and implemented Human Resources policies, policy changes and employee handbook revisions.

- Partnered with managers to deliver effective employee performance reviews and counseling notices.

- Liaised with independent auditing firms for annual workers’ compensation, SOX and 401k audits.

- Managed, reviewed and approved leaves of absence – FMLA, CFRA, PFL, military leave, workers’

compensation leave, personal leave.

- Organized company activities, team-building and holiday celebrations.

- Organized and managed the company safety committee and safe workplace initiatives.

- Successfully managed a payroll staff responsible for the processing of multiple payrolls in multiple

jurisdictions on different pay frequencies for over 1000 employees and contractors. Utilized ADP, EZ Labor,

PayPal and ACH transmissions for processing and payment. Ensured compliance with federal and state laws

regarding pay and payroll related taxes.

- Prepared a variety of special reports for senior management, finance and others, using ReportSmith, Excel,

Access, and ADP Reporting.

- Governed all year-end W2 and 1099 processing, verification and distribution.

Payroll Client Service Representative

ADP - Buena Park, CA - April 2004 to November 2006

Provided on-going support and technical assistance to 100+ clients per day regarding product/service

capabilities and payroll administration. Developed and maintained effective ADP/client communications to

ensure client satisfaction and improve client awareness on issues relating to wage and hour/labor laws,

increasing client retention and limiting ADP's legal liability.

RESPONSIBILITIES:

- Investigated, researched, analyzed and resolved simple to highly complex payroll and payroll tax issues

for clients.

- Processed client payrolls via phone, fax or electronic worksheet with a high degree of accuracy.

- Educated clients on ADP products ensuring the client’s full use and understanding of product capabilities

and procedures.

- Followed up with clients to ensure they were satisfied with the service and support provided by ADP.

- Maintained efficient records of all client communication by utilizing the Clarify system.

Professional Development

Areas of Expertise

AREAS OF EXPERTISE

- Employment Law

- HR Policies & Procedures

- Employee Relations

- Payroll & Taxes

- Compensation & Benefits Administration

- Recruitment & Retention

- Organizational Development & Training

- Office & Facilities Management

- Orientation & On-Boarding

- Performance Management

- Workers Compensation

- Accounts Receivable/Payable

PROFESSIONAL DEVELOPMENT

- Member of PIHRA, SHRM

- Currently studying for the PHR examination.

- Completed formal training in the areas of compensation and benefits, discriminatory harassment, employee

and labor relations, leaves of absence, workers’ compensation and workplace safety/security.

- ADP payroll certification obtained in 2005.

- General education, accounting and business courses at Cerritos College and Long Beach City College.

EDUCATION

BA in Human Resources Managment

DeVry University - Long Beach, CA

2013 to 2016

ADDITIONAL INFORMATION

Professional Affiliations:

• Pathways Volunteer Hospice - Board of Directors, 2013-Present

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