FELICIA CANTLOW

*** ******* ****. *******, ** ***49 . 334-***-****

Administrative Assistant

Strong interpersonal and organization skills as an assistant for eleven

years in the staffing industry and healthcare field. Managed customers

accounts and hired temporary employees on top of making sure employees were

trained all while continuing to provide quality customer service to all

customer accounts. Excellent written and oral communication skills, keeps

confidentiality for all clients and customers, as well as problem solving

skills.

Professional Experience

Alabama Psychiatric Services, Montgomery, AL

2001-Present

Was promoted to Business office within the first two years and has

successfully maintained operations, with also assisting manager on a daily

basis.

Administrative Assistant/ Business Office Clerk (2001)

. Provide executive level administrative support to three psychiatrists

and four therapists by entering and updating daily schedules and SALS.

. Manage the business office by researching outstanding balances,

patient statements, and answering all billing questions.

. Verifying all types of insurance either online or by calling to make

sure insurance is active and benefit information is correct and

entered.

. Research any claims by contacting insurance companies to get accurate

information about future payments.

. Provide administrative support to Manager by working on insurance

reports.

. Maintain daily reports on admit and discharged of patients from the

hospital for all three physicians.

. Plan and coordinate lunches for Pharmaceutical Companies for the three

physicians and their staff.

. Liaison between outpatient and partial departments for psychiatrist

and therapist.

. Keeping daily deposits, answering phones, checking in and out

patients, making appointments, and giving computerized questionnaire

to patients when other staff is absent.

Manpower International, Montgomery, AL

1999-2001

After working for the organization for three weeks as a temporary employee,

I was promoted to Staffing Specialist and maintain several customer

accounts and continued to bring in new business for the organization.

Staffing Specialist

. Obtain detailed assignment information from customers and use this

information to provide qualified applicants to customers.

. Interviewing and screened applicants and administer testing to

determine skills and work with employees in continuing to upgrade

their skill for assignments.

. Monitor temporary employee's attendance and performance, also

terminated employees when needed.

. Took care of employees timesheet and made sure they payroll was

accurate.

. Kept customer and temporary employee records and continued to recruit

temporary employees from a pool of applicants for high demand skill

areas.

. Played a vital role in training applicants and customers on varies of

software packages.

. Maintaining weekly and monthly reports and completed twenty sales

calls on a weekly basis in order to expand business and ensure quality

customer service.

. Provided a Quality Customer Service to all employees and customers.

Computer Skills

Windows 2003, Windows Vista, Microsoft Word, Excel, PowerPoint, Access,

Outlook Express, Adobe Illustrator, Internet proficient

Education

South University, Montgomery, AL 2008- to present

Healthcare Management Degree

. Pursing a degree in Healthcare Management for the year 2011.

. Experiencing and preparing to work in a healthcare organization where

I will not only be trained but also provide quality care to patients

and the organization.

MacArthur State Technical College, Opp, AL 1997-1998

Associates Degree/Office Administration

. Experienced hands on training with computers and working in an office

environment. This included all aspects of clerical experience and

working with many different software applications.

REFERENCES

. References available upon request.

Contact this candidate