Customer Service Manager

JEFFREY ZAHORUJKO

614-***-**** . **** Dover Ridge Ct. Blacklick, OH 43004 . e-mail:

abj3ny@r.postjobfree.com

objective

Seeking full time employment in which I can use what I

have learned from my current occupation, along with my

interpersonal and problem solving skills, in a new and

exciting career field.

SKILLS

Research/Communication: Fast paced college courses which

required gathering and interpreting research data.

Writing reports/articles and presenting to peers. Use

of Excel for presenting Data. Maintaining direct

contact with Lawyers regarding current cases at JP

Morgan Chase.

Punctuality: Full-time position with prompt Log-In

daily and willingness for over-time hours to ensure work

duty completion.

Customer Service: Professional and polite manner vital

in assisting customers at both JP Morgan Chase and US

Postal Service.

ExperiencE

2009-Present JP Morgan Chase

Westerville, OH

Home Lending Executive Office Relationship Manager

Assisting customers who have had there loan

modifications escalated to the executive office of Chase

CEO and related executives. Issues include dealing with

modification denial, long modification process, and

homeowners in jeopardy of foreclosure by means of

researching necessary documents for modifications

including communicating with customer lawyers and

associated congressional offices. Customer service is

first priority given sensitivity of customers'

situation.

Bankruptcy Analyst

Monitoring loans in active bankruptcy to confirm if

loans are current or delinquent. If delinquent,

responsible for sending motion for relief to Chase

litigation team. Using Microsoft Excel to set up

payment history spread sheets. Confirming Proof of

Claims are correct to assist Chase Attorneys in filing

motions against the borrower.

2004-2009 United States Postal Service Reynoldsburg, OH

Mail Carrier/Clerk

As a clerk, overseeing mail carriers so that they

receive the daily mail for delivery and return on time.

Assembling the outgoing mail from returning mail

carriers to be organized and sent to main postal branch.

Gathering, sorting and delivering mail daily which

allows autonomy to assemble and execute own route each

day, but requires worker to do in an appropriate time

setting for mail patrons. Delivery of parcel packages,

markedly increased at Holidays. Assistance with other

postal workers' routes due to illness, emergency, or

through busy season/December holidays.

education

2002-2004 Bowling Green State University

Purchasing and Production Studies, Bachelor's incomplete

1998-2002 Pickerington High School

College Preparatory Studies

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