Nancy Zambrana

**** **** **** *****

Tampa, FL **617

813-***-****

abj34v@r.postjobfree.com

QUALIFICATIONS SUMMARY:

Research and analize accounts prior to initiating debtor contact, examines

historical data, evaluate past collections effort

. Determines most effective and economical means of collection for each

account, apply standard due diligence practices to collect monies

owed.

. Maintain files on all past due accounts, documenting details of

methods utilized to secure payment

. Ability to manage time effectively, sense of responsability

Skills:

. Utilizes available resources and skip tracing techniques to ascertain

locations of debtors with past due accounts

. Contact customers and establish reason for past due account situation,

make arrangement for payments to bring account current and follow up

to ensure obligation is satisfied

. Advise debtor with past due accounts of proper payments schedules and

the principles of credit and credit standings

. Use computer terminal to access data base for obtaining account status

or entering data on assigned accounts, verifies accuracy before and

after entry

. Applies payments received to proper accounts, keeping accurate

accounting records of each transaction

RELATED EXPERIENCE

Debt Collector: 2007-

2012

I.C. System, Inc., Tampa, FL

. Resolve delinquent accounts and make payment arrangements for national

clients

. Utilized interpersonal skills and principles to handle multiple

account issues

. Provide customer service and support

ADDITIONAL EXPERIENCE

Self-employed:

. Tax Professional /Advisor

2012-2015

. Prepare Individuals or business tax refunds and ensure that that

taxes are file accuratelly

Tampa Community Health Center

2006-2007

Office Administrator:

. Training staff in the office.

. Supervise front office staff

. Scheduled appointments.

. Supervise medical records department

. Request office supplies

. Delegate responsibilities.

. Assessed employee performance.

. Performed data entry and processing.

. Implemented office policies and procedures.

. Formulated objectives and processes.

Social Worker:

2005-2006 Tampa

Community Health Center, Tampa, FL

. Deliver and perform diagnostic evaluation of client's needs

. Develop and coordinate treatment plans and maintain records

. Coordinates services among multiple providers, participate in

community educational programs

Outreach Worker:

1997-2004

Dept. of Education, Concord, NH

. Offered social services to migrant Latino families to in the State of

New Hampshire

. Provided interpreting and translation services as necessary

. Determined program eligibility and referred clients to community

service programs or resources

EDUCATION:

International Institute of Las Americas - World University, Ponce, PR

Graduated 1993

Bachelors of Applied Science Degree - Majoring in Criminology and minoring

in Behavioral Science, Psychology.

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