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Customer Service Analyst

Location:
Tampa, FL, 33647
Posted:
October 06, 2010

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Resume:

QUALIFICATIONS SUMMARY

Driven, dynamic and resourceful financial analyst with strong analysis and

problem solving skills. Exhibits a high level of financial acumen with a

passionate desire for improving business efficiency through strong

analytical and professional insight.

PROFESSIONAL EXPERIENCE

Time Customer Service, Inc

March 2010 - May 2010

IT Financial Analyst

. Complete financial analysis to assess the feasibility of IT purchases

throughout the Customer Service business unit.

. Develop financial information and analysis that compares year over

year expense variances.

. Manage and track IT procurement projects from inception to completion.

Bright house Networks, Riverview, FL

March 2009 - March 2010

Procurement Analyst

. Developing purchasing documentation and analyzing the accuracy of each

purchasing agreement between Bright house and each vendor.

. Analyzing and compiling purchasing details of each project by creating

and maintaining Access databases.

. Utilizing financial and data analysis enterprise software systems for

budget formulation, execution, and financial oversight for Network

Operations Center spending.

Lazy Days RV Center, Inc

January 2009 - March 2009

Staff Accountant

MetLife Inc., Tampa, FL,

August 2006 - December 2008

Financial/Business Analyst - Data Integrity

. Analyze detailed financial output from Recon, PeopleSoft, and Camra.

. Develop Scorecard reports that are directly utilized by middle and

upper management to clear open unsettled investment funds.

. Complete variance analysis across multiple groups of corporate

investments such as mortgage backed securities and corporate bonds.

Associate Accountant - Fixed Assets & Checks Reconciliation

. Manage MetLife and its subsidiaries' assets through PeopleSoft

production, reporting and Faro environments.

. In charge of the daily and monthly reconciliation process for 17

MetLife bank accounts.

. Verify and approve daily bank transactions for 17 MetLife checking

accounts. Liaison between MetLife Check Processing Units and various

checks cashing institution to provide accuracy of MetLife's checks.

. Liaison between MetLife's Check Processing Unit and various Financial

Institutions to clear unreconciled transactions. Reconcile

transactions from various entities and prepare journal entries to

close open items.

FINANCE/ACCOUNTING SKILLS

Database building, Balance Scorecard, Business Systems Analysis, Fixed

Assets, Bank and Ledger reconciliations, Variance analysis, PS Query

building, Budget Analysis, UAT Testing, Mercury Quality Center, Currency

Analysis, Trend analysis

SOFTWARE EXPERIENCE

MS Office apps (Excel-Vlookups, Pivot Tables, Macros; Access-Query and

Database building), Cognos, PeopleSoft, Recon plus, Investran, Camra,

Mercury Quality Center, Crystal Reports, Capex, Lotus Notes, Bloomberg,

Sharepoint

EDUCATION

Florida A&M University, Bachelors of Science in Finance

GPA: 3.0

References available upon request.



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