Quality Six Sigma

Roderick A. Munro rev: ********

**** **** ******* ****, *********, MI 49670

Home: 231-***-**** - Cell: 810-***-**** - Email: abj1xg@r.postjobfree.com

Director, Manager, Master Black Belt, Senior Engineer with extensive

national and international expertise in Aerospace, Agriculture, Automotive,

Food, Healthcare, Medical Device and Transportation.

Key Words: 5S, Value Stream Map, Kaizen, TPS, Green Belt, Yellow Belt,

Black Belt, Problem Solving, 8D, Shainin Red X, Continual Improvement,

Continuous Improvement, CI, CQI, TQM, Baldrige, Deming, Juran, Feigenbaum,

Donabedian, COPQ, TJC, Joint Commission, Systems Engineering, ROI,

Performance Improvement, Process Improvement, Systems Improvement, Re-

Engineering, NCQA, CPHQ, Change Agent, Project Management

2001-present RAM Q Universe, Inc. Northport, MI

8/01-present - Business Improvement Coach (consultant)

- Co-Chair for ASQ Healthcare Division for process & systems

improvement certification process

- Achieved ISO 13485 compliance for a medical device manufacturer

- QC Field Ops Mgr & Supervisor for two phases of US Census for 13

counties over a six month period

- Team member launching state-wide medical non-profit specializing in

healthcare process improvement

- Achieved ISO 9001 compliance for a public transportation

organization

- Designed and deployed Lean Six Sigma for Healthcare training for IIE

- Healthcare Quality Improvement Coach for two years with Michigan

IPIP

- Managed the successful DFSS deployment process for 65 teams at

General Motors

- Trainer for the ISO 9001 Internal Auditing deployment process for

Chrysler Corp - $5M savings

- Taught and coached numerous organizations in APQP, FMEA, PPAP, MSA &

other improvement tools

- Authored six books and over 200 presentations on TS 16949, ISO

Auditing, Six Sigma, Lean & Quality

- Leading author and reviewer in Six Sigma and programs leading to

bottom line results

2007-2008 Federal Mogul Greenville MI Plant

12/07-3/08 - Quality Manager

- Led the recovery of the plant's Q1 Award with Ford Motor Company

- Cut very large backlog of PPAP submissions in half

- Used Lean to reorganize Quality Department into a more functional

operating unit

- Directed a number of "Quick Hitting" quality improvement projects to

improve plant flow

2006-2007 Magna Group of Companies - Intier Automotive Interiors -

Atreum Howell Plant

3/06-11/07 - Quality Manager

- Managed quality launch of 18 programs in an 18 month process - $60M

to $280M

- Chrysler Jeep Liberty launch resulted in removal of "Red" status

three months prior to launch

- Supervised all APQP, PPAP, FMEA & MSA processes to attain successful

launches

- Supervised all customer reporting process and internal plant metrics

- Used Lean to reorganize layout lab operations to improve throughput

- Led a number of Lean & Six Sigma projects to improve plant flow

- Ensured that ISO/TS 16949 was maintained and that continual

improvement was occurring

2000-present Commercial Herb Farming

6/09-present - Owner: Michigan Lavender, LLC

- Developed new line of lavender based products to sell at Farmer

Markets and in retail outlets

- Designed and maintain e-Commerce website for Michigan Lavender

5/02-5/09 - Owner: Leelanau Lavender Breezes, LLC

- Supervised sales at farmer markets - profitable within two years,

primarily North American customer base

- Produce Lavender Essential Oil using copper still technology and

laboratory equipment

- Established forward thinking marketing strategy for future lavender

sales in Michigan

9/98-present - Owner: Rice & Munro Farm, LLC

- Implemented organic agricultural practices for entrepreneurial start-

up of first MI Commercial Lav farm

- Equipment operator & maintenance for all farming equipment

- Complete laboratory operations for the distillation of organic

lavender oil and hydrosol

- Organize annual public event each year

1988-2001 Ford Motor Company (note 9/92-8/01 direct hire)

6/96-8/01 - Director, North American (NA) Education, Quality Training {Ford

Corporate University}

- Managed $25M annual budget with over 60 strategic technical training

programs

- Directly managed 65 cross-functional adjunct technical

consultants/training

- Managed the delivery of Ford's Global Technical Education Program

(FTEP) for NA engineers

- Leader in the development and delivery of Ford Motor Company's Six

Sigma program in NA

- Coached and mentored Six Sigma Champions, Master Black Belts and

Black Belts

- Managed delivery of training for 3000 Black Belt deployment (saved

$1M in delivery)

- Significantly cut the design to delivery time of FTDC process

(months down to weeks)

- Established a Lean delivery system to ensure customer satisfaction

3/95-5/96 - Quality Education Manager, Fairlane Training & Development

Center (FTDC)

- Designed Ford's Global Technical Education Program (FTEP) for

engineers

5/92-2/95 - Quality Manager, Supplier Training - Supplier Quality

Improvement (SQI) - {NA}

- Lead Trainer & SME in Ford's "Quality Operating System (QOS)" for

over 5000 participants

- Managed a $365,000 profit center in first year start-up: QOS & APQP

- Coached all levels of managers, engineers and staff personnel within

Ford and suppliers

- Recruited by QS-9000 Task Force as the lead training evaluator for

all Plexus training materials

8/88-4/92 - Senior Quality Engineer, Supplier Quality Planning (SQI) -

Geometric Results Incorporated

- Managed in excess of $100M of continual improvement projects

- Team Chair - Advanced Product Quality Planning and Control Plan for

the QS-9000 Task Force

- Conducted problem-solving efforts, lean studies, gage studies and

DOE's in many plant settings

- Reviewed supplier PPAP's; FMEA and Control Plans; SPC applications

and MSA studies

- Worked with Tier 1 suppliers in identifying process improvements for

Tier 2 and Tier 3 organizations

- Advised plant managers and quality managers in QOS and measurement

systems

- In the five-year SQI initiative, the SQI team saw the number of

launches increased by a factor of four; however, the overall number of

supplier issues at launch stayed the same

- Worked with suppliers in areas as metal & plastic stamping,

injection molding, foundries, wire, electrical, rolled tubing, metal

forming, numerous machining operations, plastics technology, metal

technology, alternate materials technology and much more

1987-1988 Johnson Controls, Plastic Container Division

01/87-8/88 - Divisional Quality Engineer

- Implemented SPC, DOEs and other quality analytical processes in 17

plants

- Improvements in product development, workload mgt, part quality and

bottom line results

1984-1987 ASC, Incorporated

7/84-9/86 - Quality Engineer

- Implemented and managed SPC, internal auditing and DOEs in 14 plants

- Created and delivered training for employees and suppliers in

teamwork and quality methodologies

EDUCATION/TRAINING

Wayne State University, Detroit MI: Ed.S. - Instructional Technology {Adult

Learning}

Eastern Michigan University, Ypsilanti, MI: M.S. - Industrial Technology

{Quality Management / Engineering}

Adrian College, Adrian, MI: B.A. - Business Administration, Economics,

Earth Science & minor: Natural Science

Examples of Non-academic training include (many others listed in CV):

- Munson Medical Center - Medical Terminology 350

- State of Michigan IPIP QIC - lead coach, PO/PHO assessor and trainer

- ISO Lead Auditor for 9000 & 14000

- Stat-A-Matrix Six Sigma Master Black Belt

- DFSS - Taguchi Methods (GM & DCX)

- Ford Lean Manufacturing/Quality Operating System

- Ford Motor Company Six Sigma Champion

- Ford's Global Eight Disciplines (G8D) / RAPID

- Plexus, Corp - QS-9000 Certified Instructor Core Tools (Automotive

Supplier Training)

- Ford Technical Education Program (FTEP)

- Team Chair of APQP for US Auto Industry

- Numerous courses & conference

- Active speaker & author in business improvement

PROFESSIONAL CERTIFICATIONS / QUALIFICATIONS

Named 2006 Quality Professional of the Year by Quality Magazine

IRCA QMS 2000 Lead Auditor

Chartered Quality Institute (CQI - England) Fellow Member

RAM Q Universe Certified Six Sigma Master Black Belt SSMBB

ABET - ASQ lead trainer for Program Evaluators (PEV)

Fellow Member - Quality Society for Australasia (Australia)

Ford Motor Company - certified process improvement instructor

ASQ Certified Manager of Quality and Operational Excellence CMQ/OE

Past Senior Examiner for the Michigan Quality Leadership Award (Baldrige)

Fellow Member American Society for Quality (ASQ)

ASQ Six Sigma Forum Magazine - member Board of Review

IACT (International Association of Counselors & Therapists) Certified

Hypnotherapist

ASQ Certified Quality Auditor CQA

ASQ Certified Quality Engineer CQE

Federal Aviation Administration (FAA) - Pilot, Single Engine Land

State of Michigan - Commercial Driver License: CDL B

MEMBERSHIPS

American Statistical Association

American Society for Quality (ASQ, past member of Board of Directors) -

Fellow

Division Memberships: Automotive, Six Sigma Forum, Healthcare

American Society for Training and Development

Deming Study Group of Greater Detroit (past member with Dr. Deming)

Healthcare Information and Management Systems Society (HIMSS)

International Society for Performance Improvement

Society for Healthcare Systems (IIE)

The Chartered Quality Institute (formerly Institute of Quality Assurance) -

Fellow {Europe}

Numerous other professional organizations for shorter periods of time

REFERENCES

The Name "Roderick A Munro" Is Searchable on the Internet

Personal References Available Upon Request

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