Customer Service Sales

Tina Lynn Stratton

Education:

**** ***** ** *, **********, WA 98328

Cell: 253-***-**** Home: 253-***-****

abj1nm@r.postjobfree.com

Over 6 years of related experience in sales, customer service, clerical and office

management settings. Detail oriented with strong multi tasking and

Summary of

organization skills. Familiar with client records, compiling data from

Qualifications:

different sources and analyzing records for accuracy. Assemble data into

reports for review and brainstorming. Review records for completeness

while checking for errors, review all numbers for accuracy. Management of

monies, expenses, AP, AR and bank deposits. Experience in sales and

marketing with the ability to up sell. Knowledge of office equipment, such

as, fax, copiers, scanners, multi line phone, 10 –key; as well as, office

procedures. Experience in filing, bookkeeping, and computer skills in

windows, Microsoft word, Excel, PowerPoint and Quick books software

programs. Ability to communicate effectively both verbally and in writing.

Employment History Food Server

Emerald Queen Casino July 2009 To June 2010

Responsible for enforcing casino policies, Greet and serve guests in proper timing

standards.

Communicate effectively with customers by asking questions and repeating orders to

clarify accuracy; deliver bread quickly for customer appreciation and satisfaction, deliver

drinks and food in timely manner. Work quickly and efficiently while keeping smile and

friendly demeanor at all times. Communicate with guest while using suggestive up sells

for drinks, specials and desserts. Keep restaurant clean at all times, proper refills of

drinks; as well as, condiments, minor food preparations, assist in celebrations, take monies

and give proper change. Thank guests and welcome them back

Office Manager

STRATTON CONSTRUCTION April 2003 To June 2009

In charge of client records and accounts. Compile receipts, subcontractor invoices &

prepare summaries of job costing per job. Keep accurate records for quarterly taxes and

submittal of taxes. Prepare annual taxes for tax consultant. Saved company 35,000.00 in

2005 tax audit by maintaining organized records, files and cost summaries. Management

of expenses, accounts payable, account receivable and bank deposits. Prepared

advertisement pamphlets, scheduled appointments, obtain city and county permits.

Maintain customer satisfaction; as well as, coordinating between property managers,

tenants and owners both locally and overseas.

Food Server

SPIRIT OF WASHINGTON DINNER TRAIN Feb 2000 To Sept 2001

Check manifest for proper guest count, seating charts & pre ordered meals. Load train car

with proper set up for tables, set up of dining car assigned, seating guests as they arrive,

take drink orders; as well as, confirm food orders making changes if possible, giving

speeches to guests during dining experience along our journey to winery, give guests

proper instructions while touring winery, clear tables & re set for dessert on journey back.

Handwrite meal & beverage tickets, take monies, give proper change, & thank guests

clean up.

Food Server

RUBY TUESDAYS March 1999 To Feb 2000

Responsible for greeting guests and communicating effectively, ask questions,

taking food and beverage orders repeat orders to make sure accurate, maintain

timeline in service while making sure guests are happy and satisfied during their

dining experience. Responsible for taking and giving back proper change. In charge

of keeping records of sales and gratuities. General cleanup at end of shift.

High School Graduate, Snoqualmie, WA

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International Air Academy, Vancouver, WA

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Certificate w/Honors in airport operations & reservations

Puyallup Community College 3.8 GPA

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Certificate in Medical Billing & Reception. Coding &

Terminology.

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