Customer Service Human Resources

LAURA NORDIN

*** ********* ****** • Columbus, OH 43207 • 614-***-**** • abj149@r.postjobfree.com

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October 6, 2010

Urbanenergy

Dear Human Resources,

It is with great interest that I hope you accept my application for the Human Resources Assistant position within your

company. I believe that my education, experience, and passion for what I do would make me an ideal candidate.

I am a graduate of The Ohio State University with a Bachelors of Science in Human Ecology. I possess over ten years of

customer service experience with three years in management. I have demonstrated my qualities as a leader in customer

service and organizational standards in my most recent position as an Area Manager with Filene’s Basement, one of the most

recognizable and established retail brands.

My management experience has provided me with invaluable organization tools, including leading and coordinating

employees and special projects, mentoring fellow co workers, executing successful store events, and working within a team

environment. My time at Filene’s Basement has allowed me to become proficient in all aspects of store operations including

administrative and clerical functions, office management and inventory management, assisting in the hiring and development

of new employees, and providing an excellent level of customer service. While working for Filene’s Basement has been a

rewarding experience, I am looking for a career in which I can foster my unique talents. I am excited to demonstrate my

prioritizing and customer service skills in a new environment and take on a new challenge. I am confident that my interpersonal

skills would translate well in your work environment. I can bring an enthusiastic attitude and a detail oriented mentality to a

Human Resources position within your company. I am committed to my career path and would embrace an opportunity to

work for Urbanenergy.

I have enclosed my resume, which fully details my qualifications, for your consideration. My educational and professional

backgrounds as well as my career goals match your specific requirements and I am confident that I can apply these skills in a

Human Resources position with Urbanenergy.

Would you please consider my request for a personal interview to discuss my qualifications and learn more about this

opportunity? Please feel free to reach me at 614-***-**** or at my email address abj149@r.postjobfree.com.

Thank you for your consideration. I look forward to speaking with you.

Sincerely,

Laura Nordin

395 Southwood Ave.

Columbus, OH 43207

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EDUCATION B.S. Human Ecology

Fashion and Interiors Merchandising

The Ohio State University, June 2008

• Courses include accounting, communication, business management, consumer

sciences, and retail merchandising

EXPERIENCE Filene’s Basement, Dublin, OH

Area Manager, 2007 – September 2010

• Focused on giving excellent customer service in order to achieve successful

outcomes

• Supervised highest volume department in the store; responsible for 30% of total

store

sales

• Managed more than five departments as manager on duty and lead a team of eight

to

ten co workers

• Maintained overall store and department organization through excellent multi

tasking

and prioritizing abilities

• Supervised the training of new associates in order to assess talent and build bench

strength

• Conducted interviews and over saw department scheduling; accountable to

scheduling

to the needs of the business

• Developed and maintained associate’s award program focused on employee

recognition

• Assisted in developing an associate training manual for my department

• Generated and executed merchandise plans to increase store sales volume to $10

$12

LAURA NORDIN

395 Southwood Avenue • Columbus, OH 43207 • 614-***-**** • abj149@r.postjobfree.com

___________________________________________________________________________________________________________

million/yr

• Analyzed weekly sales reports detailing department projections, analysis of

historical

data, margin, sell through, and current trending data

• Performed necessary store operations including executing merchandise plans to

promote product sales, training new associates, establishing excellent customer

service

standards, managing inventory levels, cash handling, scheduling, and interviewing

• Report directly to General Manager

Ann Taylor, Columbus, OH

Lead Sales Associate, 2007

• Achieved and exceeded sales goals of at least $1,000 per shift

• Coordinated with store branches to open a new store and increase sales for region

• Maintained a client book detailing customer preferences thus allowing for an

excellent

level of customer service

• Managed in store planning, coordinating and ordering

• Provided in depth analysis and research of merchandised products

• Organized in store events for valuable clients

Baskets by Bonnie, Columbus, OH

Student Intern, 2007

• Created custom and diverse designs for corporate business clients

• Required to achieve design standards set in place to ensure satisfaction of customers

• Conducted in depth research and entered, processed and merchandised inventory

• Provided excellent customer service to more than 30 customers a day

• Completed an internship program for college credit as designated OSU

Max and Erma’s on the Boulevard, Columbus, OH

Server and Bartender, 2004 2007

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• Provided and established excellent customer service standards

• Displayed leadership qualities which resulted in two promotions

• Maintained correct inventory levels through accurate product counts and proper

job execution

• Certified restaurant trainer

• Displayed an awareness of brand loyalty through interactions with customers and

fellow co workers

SKILLS • Proficient in Microsoft Excel, Office, Word, Access, PowerPoint, and Adobe

Photoshop

• Over ten years of customer service experience

• Excellent communication and analytical skills

• Desire to think, learn, and contribute in my work environment

• Detail oriented individual with the ability to multi task

LAURA NORDIN

395 Southwood Avenue • Columbus, OH 43207 • 614-***-**** • abj149@r.postjobfree.com

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REFERENCES

Ann Lundgren, Human Resources Coordinator.

Filene’s Basement

3704 West Dublin Granville Road

Columbus, Ohio 43235

Telephone 614-***-****

Megan Gordon, Special Education Professional.

New Lexington City Schools

2549 Panther Drive

New Lexington, Ohio 43764

Telephone 614-***-****

Christopher Young, Network Design Engineer.

Christopher Young Photography

9086 Saddlehorn Drive

Pickerington, Ohio 43220

Telephone 614-***-****

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Contact this candidate