Post Job Free

Resume

Sign in

Customer Service Management

Location:
Tampa, FL
Salary:
50,000
Posted:
January 20, 2015

Contact this candidate

Resume:

Christopher Crews

***** **** ***** ****, *****, FL 33647 ● abj10u@r.postjobfree.com ● 813-***-****

SUMMARY OF QUALIFICATIONS

Self-starter, critical thinker, proactive, problem solver, conflict management and team player.

Reliable, dependable, detailed and result/solution oriented with outstanding leadership ability.

Experience in staff management.

Excellent oral and written communication skills.

Strong use of computer applications such as Microsoft Word, Excel, PowerPoint, Outlook and Visio.

Including entry level SQL and Project Management experience.

Interested in RHIA/RHIT and CHPS/CHPC certifications.

EDUCATION

University of Central Florida, Orlando, FL

Master of Science, Healthcare Informatics, Anticipated Graduation Spring 2015

Stetson University, DeLand, FL

Bachelor of Science, Integrative Health Science/Sport Management, December 2011

WORK EXPERIENCE

Special Projects Coordinator, Custom Manufacturing & Engineering, Inc., Pinellas Park, FL

2010 – Present

Contributed to new ERP system implementation, contingency plan and company training materials.

Designed, developed, and implemented company website.

Assists with various marketing and legal research projects, including data management.

Assists with manufacturing production, assembly duties and processes shipping and receiving, when

requested.

Guest and Member Relations/Game Day Staff, Tampa Bay Buccaneers, Tampa, FL

2013 – Present

Member of Buccaneer team ranked #1 in customer service in the NFL.

Responsible for a variety of game day duties; including box office activities, determining and resolving

ticketing issues using Ticketmaster’s Archtics system.

Responsive to guest and season members need for information.

Intern, Tampa Bay Storm, Tampa, FL

2014

Filmed team practice, updated AFL transaction lists, filled out scouting reports and reported to the

Player Personnel Director on scouting leads.

Organized and planned travel needs for up to 25 players.

Tracked Southeast region players currently with the NFL and CFL as possible future transactions.

Prepared for some day to day equipment needs for practice, inventory and game day set up.

Congressional Aide, Gus Bilirakis; US House Representative, Tampa, FL

2012

Responded to constituents’ feedback and concerns on various issues on behalf of the Congressman.

Consolidated community events from 5 different news media for Congressman’s weekly awareness.

Wrote 30 Boy/Girl Scout award recognition letters for Congressman’s signature.

Prepared sections of the Congressman’s presentation to University of South Florida Political Science

class.

Personal Trainer, Fit4Life, Tampa, FL

2012

Generated personalized training programs for 25 clients designed to meet their fitness goals.

Scheduled daily fitness sessions for clients.

Intern, Select Physical Therapy, Stetson University, DeLand, FL

2011

Utilized ultrasound, E-stim, and other modalities as Physical Therapist assistant.

Presented a seminar on fall prevention for senior citizens at local YMCA.

Supervisor/Intramural Sports Referee, Stetson University, DeLand, FL

2008 – 2011

Supervised, hired and managed a staff of 30 student employees. Refereed all sports when requested.

Developed marketing efforts designed to increase participation by 10%.

Managed budget for new equipment purchases.

Assisted with game scheduling for 7 different sports.

Purchased department supplies and maintained inventory reports, while assisting with facility

maintenance and management.

OTHER WORK EXPERIENCE

Soccer Official, USSF Florida Soccer, Tampa, FL

2011 - Present

Officiates weekly soccer games of both competitive and recreational leagues. Resolving on field disputes

while ensuring safety and fair play.

Grade 8 certified Official. Training with local Referee Academy.

CERTIFICATIONS

CPHIMS, Currently Studying, Healthcare Information and Management Systems Society

HIPAA Awareness Certificate, HIPAATraining.com, December 2016

HIPAA Security Certificate, HIPAATraining.com, December 2016

NOTABLE WORKS AND RESEARCH

Patient Data Privacy and HIPAA in a HITECH World, Spring 2014, University of Central Florida

The Acute Effects of Exercise on Cognitive Function, Fall 2011, Stetson University

HONORS AND AWARDS

Member of Sigma Phi Epsilon, Florida Beta Chapter, Stetson University.

Obtained Boy Scouts highest rank of Eagle Scout.

Dean’s list.



Contact this candidate