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Customer Service Training

Location:
Riverside, CA, 92507
Posted:
October 19, 2010

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Resume:

Tracie L. Askew

**** ****** ***** **, *** **, Riverside, Ca 92507 * 713-940-

7711* abiyh6@r.postjobfree.com

Profile__________________________________________________________

I am currently seeking a rewarding career in the area of Community and

Social Services. Providing services and educational tools to those

with psychological and physiological needs is an important part of my

career. My goals include facilitating positive change in the community

that will precipitate communal cohesion, academic growth, and social

awareness.

Education

. University of Houston-Downtown

Bachelor's of Arts Degree in Social Science, December 2005

. Grand Canyon University

Master's of Science Degree in Substance Abuse Counseling, 2008-

Present

Expected graduation date October 2010

Employment History

Texas Department of Family and Protective Services

CPS Specialist III, Caseworker; February 2006- October 2010

. Ensure the safety and wellbeing of children who at risk of

abuse/neglect.

. Prepare detailed court reports for Permanency Hearings in the

Family Courts.

. Prepare service plans for parents whose children have been placed

in state custody.

. Present monthly statistical reports regarding children and

families.

. Present evidence to the court regarding services offered to

families.

. Conduct small group meetings to inform all parties of the status of

particular cases.

. Maintain confidential case files and documents according to agency

policies and procedures.

. Conduct monthly visits with children and families to make decisions

regarding case and

Permanency planning.

Career and Recovery Resources (Outpatient Addiction Treatment

Facility)

Practicum Student Intern; June 2010- October 2010

. Co-facilitate group therapy sessions.

. Conduct substance abuse assessments for clients on probation or

parole.

. Conduct individual substance abuse therapy to clients on probation

or parole

. Provide community resources to substance abuse clients and their

families.

Frederick's of Hollywood, Houston TX

Part-time Supervisor, 2001-2003

. Merchandise new shipments by pre-approved company themes.

. Provide superior customer service to clients.

. Maintain superior sales goals daily.

. Deposit store revenue and credit receipts in local bank before

opening for business.

. Properly open and close the store at the beginning and ending of

each business day.

Trainings and Continuing Education Credits

. Trauma Training for CPS Caseworkers 07/28/2010

. Health and Human Services Computer Usage and Information Security

Training, 06/22/2010

. Understanding the DSM, 02/08/2010, 6 hours Continuing Education

Credit

. Drug Trends in Texas Training, 01/14/2010

. From Children to Elders: Working with African American Families,

12/07/2009, 6 hours (CEU)

. Civil Rights Training, 06/29/2009

. Texas Family Group Decision Making, 03/17/2009, 6 hours (CEU)

. Child Development: Birth to Age Five, 12/12/2008, 6 hours (CEU)

. Advanced Risk Assessment, 12/11/2008, 6 hours (CEU)

. CPS and The Fourth Amendment: Respecting the Rights of Families,

12/28/2008, 2 hours (CEU)

. IMPACT Family Plan Service Training, 07/06/2008

. Informed Medical Consent Training, 11/01/2006

. Cultural Diversity: Building Bridges or Walls, 10/20/2006, 14 hours

(CEU)

. Advanced Investigations TCLEOSE, 07/28/2006, 6 hours (CEU)

. PAL- Preparation for Adult Living, 05/24/2006, 6 hours

. Basic Skills Development for CPS-Conservatorship/FAD, 05/25/06, 72

hours

. Basic Skills Development for CPS-core, 05/05/06, 88 hours

. CPS and The Fourth Amendment: Respecting the Rights of Families,

05/05/2006, 2 hours

General Office Skills/Computer Mastery

. Exceptional ability to perform filing, recordkeeping and other

related clerical tasks.

. Remarkable ability to identify and correct errors in English

usage, sentence structure and punctuation.

. Proven ability to take and record dictation for letters, reports,

and other correspondence.

. Excellent ability to use word processing equipment and/or

software applications on personal and business computer.

. Proficiency in Microsoft Office Suite.

Social Organizations/ Affiliations

. Zeta Phi Beta Sorority, Inc. (2004-present)

Professional References

. Creisha Lewis-Cotton, CPS supervisor (Previous), 281-***-****

. Tethra Ford, CPS Kinship Caregiver Caseworker, 832-***-****

. Ola Daniel, HAPS Foster Care Manager, 832-***-****

. Josie Jones, CPS Supervisor (Previous), 713-***-****

. Satmah Davis, CPS Supervisor (Previous), 832-***-****



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