Christopher Urra

Christopher Urra

**** **** *** ***.

San Diego, CA 92107

Phone: 619-***-****

Email:

abixrv@r.postjobfree.com

Education

**/**** **** *************, ***** Academy, SDCCD, San Diego,

CA

06/2001 Bachelors of Arts in Sociology, State University of New

York, Stony Brook, NY

06/1998 Associates of Arts in Mathematics, University of Maryland

Mannheim Campus, Mannheim, Germany

05/1996 High School Diploma, Hanau High School, Hanau, Germany

Experience

08/2010 - Present Technical Support, Productivity Associates, Inc

06/2009 - 08/2010 Assembler, Ametek Programmable Power

09/2007 - 05/2009 Localization Analyst, Midway Home

Entertainment

08/2006 - 09/2007 International Internet Research Analyst, St.

Bernard Software

03/2005 - 05/2006 International Support and Localization, Sony

Online Entertainment

03/2003 - 11/2004 Computer Technician, JE Computers

Skills

- Certifications: CompTIA A+ and N+; pending Security

+ and CCNA certification (Cisco Academy

certifications 1 and 2 completed). SDCCD Data, Voice

and Video Cabling certification.

- Hardware: Assembly, maintenance, troubleshooting

and repair of desktop and laptop hardware; Network

infrastructure including routing and switching and

Cat5/6 and fiber optic cabling;

- Software: Upgrading, maintenance and

troubleshooting of Windows 3x/9x/NT/2000/XP/Vista/7;

Apple OS X; Cisco IOS; Microsoft Office 97-2007;

Remote Desktop, Norton Ghost,

Antivirus/Spyware/Firewalls including Norton and

McAfee

- Networking: Design and implementation of LAN/WAN

infrastructure, including configuring operating

systems and software.

- Programming: Beginning Visual Basic and Java

Professional Experience

Technical Support, Productivity Associates, Inc, San Diego, CA

- Provide phone and online support for software and hardware multimedia

products

- Troubleshoot, diagnose and resolve customers technical issues and

inquiries

- Open/close service tickets or escalate the issue

Localization Analyst, Midway Home Entertainment, San Diego, CA

- Supervision of the complete German localization process for all of

Midways line of software products.

- Commission of translations of text scripts and voice casting for

localized audio.

- Proofing of text scripts and audio data providing last minute

translations and changes.

- Implementation of localized assets.

- Enforcement of technical requirements and standards (TRC/TCR) and

compliance testing of localized features.

- Quality assurance including bug tracking and regression testing.

- Collaborate with the localization team on global issues.

- Documentation in correspondence with the development team.

International Internet Research Analyst, St. Bernard Software, Rancho

Bernardo, CA

- Collection, analysis and organization of region specific online data

for the product database

International Support and Localization, Sony Online Entertainment, San

Diego, CA

- Technical and billing support in the form of phone, email and live

chat.

- In charge of answering service petitions, troubleshooting and

resolving technical and billing issues.

- Administration of the online SOE Knowledge Database, which included

translations of documents and the constant addition of new topics to

the Internet database.

- Quality assurance and tracking of bugs and language related issues.

Computer Technician, JE Computers, Berlin, Germany

- Design, assembly and repair of custom desktop and laptop systems

- Hardware/software troubleshooting, repair, maintenance, and upgrading

Miscellaneous

- Highly motivated, hands-on mentality, determined, quick learning and

team oriented.

- Excellent written and verbal communication skills.

- Founded a computer company while in high school.

- Fluent English and German, conversational Spanish

References, credentials and recommendations available upon request.

Contact this candidate