Customer Service Sales

Objective

The strong work ethic and excellent people skills I possess will benefit

the company I work for.

Education

Grand Valley State University, Allendale, MI

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Bachelor of Science in Hospitality and Tourism Management

Certifications: Training for Intervention Procedures and Food

Safety Management

Relevant Coursework: Hospitality Management, Hospitality

Marketing, Hospitality Law and Legislation, Hospitality

Information Analysis, Sports Marketing

Computer Skills: Serena, Adobe Photoshop, ProcureIt, Portfolio,

Adwings, MediaPod and Microsoft Office

Experience

Boyne Mountain Resorts, Boyne Falls, MI

Feb. 2010-Present

Marketing Assistant

. Carried out administrative responsibilities including P.O.

processing, reconciling and submittal of invoices, filing,

generation/management of promotional gift certificates,

organization of schedules, budget reporting, etc.

. Maintained the organization's web-based image assets gallery

as well as photo and video galleries on www.BOYNE.com

. Assisted with content and photo updates, and overall

responsibilities associated with www.BOYNE.com and all related

websites using multiple programs and content management systems.

. Assisted with collection and distribution of

event/program/promotion details; internally and externally as

appropriate.

. Attended internal and external meetings on behalf of the

department and assisted with resulting opportunities assigned.

. Oversaw content and maintenance of external web-based promotions

including AdWings, Flickr, YouTube, etc. as well as constant

monitoring of website details offered by our partners such as

local visitors bureau and chambers of commerce, Travel Michigan,

WMTA, etc.

. Assisted in donations processing including preparation and

distribution of letters as well as duties associated with

certificate and/or product donation.

. Attended and assisted with resort and community events as

needed.

Boyne Mountain Resorts, Boyne Falls, MI

Jan. 2009-Feb. 2010

Bartender/Customer Service Representative

. Sales and service of food and beverages

. Catalogued inventory and supplies

. Responsible for beverage cart

sales and service

. Event set up, service and all

other duties related to banquet service

Eagle Eye/ Hawk Hollow Golf Course, Bath, MI

Sept. 2008-Dec. 2008

Customer Service Representative/Banquet Server

. Responsible for beverage cart sales, and service

. Event set up, service and all other duties

related to banquet service

Thousand Oaks Golf Club, Grand Rapids, MI

April 2007-Sept. 2008

Banquet Hall and Restaurant Assistant/Customer Service

Representative

. Planned, implemented, and organized banquet events and functions

. Designed restaurant menu graphics and layout

. Catalogued, managed, and ordered inventory and supplies

. Created and maintained employee schedules

. Responsible for beverage cart sales and service

Bar Divani, Grand Rapids, MI

Jan. 2007-May 2007

Marketing/Advertising/Promotion Assistant

. Coordinated and promoted seasonal events with business of the

Grand Rapids Arena District

. Assisted with the design and copy of press releases

. Designed and distributed promotional flyers to local hotels and

restaurants

. Arranged monthly meetings between local businesses

Ledge Meadows Golf Course, Grand Ledge, MI

May 2003-Sept. 2006

Event Planner/ Customer Service Representative

. Researched, planned, and executed promotional theme weeks

. Coordinated and ran golf outings for local and visiting clientele

. Responsible for beverage cart sales and golf course customer service

. Aided in food preparation, sales, and service throughout the clubhouse

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