Melinda Vinson **** N. D St. San Bernardino, Ca.

92405

Phone: 909-***-****

E-Mail: abixj6@r.postjobfree.com

Objective:

To obtain a Customer Service position that will enable me to

utilize my outstanding talent for assessing people's neeeds and

proven ability to gain customer's confidence and trust in a

growing, forward-thinking company.

Relevant Skills:

•Proficient in Microsoft Office, data-entry-typing 35 wpm, multiple

phone-line operator

•Organized, strong attention to detail, and good at following

through

•Pleasant phone personality, flexible, able and willing to learn

new things

Work History:

2002-2010 Air Quality Experts, Fontana, Ca.

Lead Customer Service Representative

•Efficiently handled customer's inquiries, diffused difficult

customer situations with tact and ease.

•Scheduled appointments through inbound/outbound calls,

recruited new business using cold-calls creating 40% of

consistent revenue.

•Maintained office procedures including, posting payments, filing

records, and maintenance of office equipment.

2001-2002 Recycler Classifieds, Colton, Ca.

Customer Service Representative

•Upgraded services on 45% of inbound/outbound calls,

maintained new and existing customer's; to publish

ongoing ads.

•Managed a high-volume workload within a dead-line driven

environment.

•Accelerated high scores on all mystery caller evaluations.

•Awarded Top Salesperson recognition in 2002

Education:

1994 Fontana High, Fontana, Ca.

Diploma

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