Human Resources Customer Service

Melanie D. Huffman

abiwwj@r.postjobfree.com

*** ******** **. 614-***-**** Cell

Pataskala, OH 43062

SUMMARY OF QUALIFICATIONS

• Responsibly assumes ownership of tasks requiring completion.

• Microsoft Office 2007 proficient.

• Efficient and highly accurate in data entry and 10 key operations.

• Strong personal initiative enables tasks to progress from conception to completion.

• Highly detail oriented, coupled with excellent organizational and communication skills.

• Proficient in R12 Oracle & Discover.

CAREER HISTORY

DISCOVER FINANCIAL SERVICES, New Albany, OH 43052 (09/09 Current)

CUSTOMER SERVICE ACCOUNT MANAGER

• Provide assistance to Card Members with a variety of payment options.

• Research and analyze Card Members problems and respond to internal and external customer’s

request for information.

• Trained to education customers on maintaining a healthy credit history through services provided

through organization.

L AKE COUNTY GOVERNMENT, Waukegan, IL 60088 (08/07 07/09)

HUMAN RESOURCES

ADMINISTRATIVE ASSISTANT

• Updated policy and procedures.

• Trained clerical staff on job duties.

• Orchestrated job fairs for recruitment needs.

• Orchestrated compensation studies which resulted in new job descriptions for 2300 employees

• Conducted Open Enrollment & New Hire Orientation.

• Processed FMLA, Retiree, LOA, and Cobra requests, including billing.

• Processed background, credit checks, and employment verifications for potential employees.

• Attended negotiations for Union members.

HUMAN RESOURCES RECRUITER (Promoted 08/08)

• In take and processing of all applications via mail, e mail, and Internet.

• Compiled monthly employment reports.

• Updated job posting records.

• Drafted grievances and hearings.

• Processed W 4 changes, name and address changes for current employees.

Special Projects:

• Project leader for new Applicant Tracking System.

• Project leader for new Testing Software package.

• Special recruitment for the Sheriff Corrections, Sheriff Deputies, and Radio Communication.

• Project leader in rewriting 2300 employee job descriptions.

ASSESSMENT OFFICE

GENERAL CLERK (Promoted 02/08)

• Facilitated information sessions for public awareness of tax relief exemptions.

• Attended seminars in order to stay current with current laws.

• Processed customer exemptions to ensure accuracy of tax bills.

• Assisted Senior Citizens with inquiries regarding tax exemptions.

CONDELL MEDICAL CENTER, Libertyville, IL 60089

UNIT SECRETARY (Full time to Part time), (03/07 – 01/2008)

• Communicated with variety of patients.

• Scanned, billed, charged, and logged charts through AS/400 Series.

• Contributed to the smooth operation of the front office by managing multiple tasks in a high

stress environment.

NORTH CHICAGO VA MEDICAL CENTER, North Chicago, IL 60069

MEDICAL SECRETARY, (12/06 – 03/07)

• Assisted Nurses with patients’ intake and blood pressures.

• Assisted Radiology Assistants with taking X Ray for non cooperative pediatric patients.

• Maintained appropriate reports, supply lists, and forms to improve operational effectiveness and

promote clinical excellence.

EXEL, Columbus, OH 43231

BILLING ADMINISTRATOR, (4/05 – 06/06)

• Processed account payable invoices in AS400.

• Orchestrated payroll for contractors in Oracle.

• Facilitated financial statements for month end billing.

INTELLIRISK MANAGEMENT CORPORATION, Columbus, OH 43229

PAYMENT AND DATA PROCESSOR (05/02 – 04/05)

• Keyed data and credit card payments from field offices manually using the company subsystem.

• Balanced and reconciled payment batches to enable processing of clients’ invoice statements.

• Encoded and proofed payments processed through the Creditron machine.

EDUCATION AND TRAINING

Associates in Business Management, Robert Morris College, Waukegan, IL 60088

02/2007 – 09/2008 Dean’s List, 2007 2008

Bachelor’s Degree in Human Resources Management, Franklin University, Columbus, Ohio

Expected graduation September 2011

AWARDS AND RECOGNITION

• Employee of the month for all employers listed above.

• Perfect attendance at Intellirisk Management.

• Rated in the top five for production performance at all employers listed above.

Contact this candidate