Customer Service Six Sigma
Resume:
Richard Montez Romious *** Water Lilly Rd, Portsmouth, VA 23701
abiwut@r.postjobfree.com Professional Profile
Career Objective:
Obtain a supervisor or entry level position in the Law
Enforcement/Security Industry. I am a sincere, loyal and dedicated
individual who has a great deal of ambition. I love to learn and am
always up to a challenge. I get along well with others, while also
working efficiently on my own.
Personal Profile:
I enlisted in the United States Navy in 1989. I have spent the last ten
years (2000-Current Date) managing, budgeting, and training personnel.
During my tenure I have evaluated personnel performance, implemented
changes to out dated operational instructions, and reviewed training
programs to assess the validity of on-the-job training programs and
knowledge base instruction. I personally credit the military for
equipping me with the knowledge base and skills needed to successfully
communicate and foster synergy in the workplace or on an international
scale. I firmly believe that some of the best ideals are generated and
championed through a definite understanding of culture diversity, global
ethnicity and ones ability to manage or assess the given conditions for
the betterment of organizational goals.
Skills Summary
Types 40 plus word per minute. Active Secret Clearance.
Above average knowledge of Expiration Month: Feb 2016.
PowerPoint's, Microsoft Word, and Safety Technician.
Excel. Aircraft Ground Handling
Anti Terrorism/Force Protection Operations.
Operations. Maintenance Management.
Security Patrolman. Lean Six Sigma Process
Supervise. Improvements.
QA.
Professional Experience
Primary Functional Expertise
Security Patrolman/Watch Team Leader:
. Monitor and authorize entrance and departure of employees,
visitors, and other persons to guard against theft and
maintain security of premises.
. Conducted inspections and enforced adherence to laws and
regulations governing the health and safety of individuals.
. Conducted routine investigations/security patrols pertaining
to baggage, cargo thefts, and vandalism while ensuring
regulatory compliance of standard security procedures through
performance risk analysis, threat assessments, and evaluation
of existing systems and personnel.
. Warned persons of rule infractions or violations, and
apprehend or evict violators from premises, using force when
necessary.
. Operate detecting devices to screen individuals and prevent
passage of prohibited articles into restricted areas.
Secondary Functional Expertise:
Line Supervisor/Aviation Operation:
. Supervised administrative and clerical procedures for shops that
accounted for 50 to 125 personnel. Managed files and provided
counseling on personnel performance evaluations.
. Supervised ground crews in the loading, unloading, securing, and
staging of aircraft cargo for departure or arrival to designated
ramp.
. Led the revamping and implementation of a safety program that
educated and fostered a climate of "Safety First" throughout an
organization that accounts for 360 personnel, reducing safety
infractions and employees down time by 40 percent.
. Successful integrated a military workforce with civil service
employees to create a safe and efficient work environment that
enhanced the transfer of learning (OJT) which resulted in the
adaptation of safer work practices and improved equipment
readiness, personnel qualifications, and customer service.
Additional Functional Expertise:
. Championed a highly' complex Lean Six Sigma Rapid Action
Improvement process that cut waste management practice and
increased productivity by 15% over the course of three months.
. Conducted safety training and managed educational programs, and
demonstrate the use of safety equipment.
. Knowledge of relevant equipment, policies, procedures, and
strategies to promote effective local, state, or national
security operations for the protection of people, data,
property, and institutions.
Education
East St. Louis Sr High School, East St. Louis, IL
Diploma.
Southern Illinois University - Carbondale, IL
Currently Enrolled.
DCJS Unarmed Certified.
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