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Business Management, Educator, Receptionist, Customer Service, Sales

Location:
Mount Airy, NC
Posted:
January 18, 2015

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Resume:

Pg.* of *

Melody M. Meachum

*** ********* **. *********, ** 27292 336-***-**** abivb7@r.postjobfree.com

Summary:

I have been providing administrative and organizational support to both small and large businesses for 25+ years. My

consistency, dedication and perseverance are the principle values that accompany me in every vocational setting. My

work history represents a broad range of skills that have resulted in higher efficiency and output. My goal is to perform

every task with the necessary proficiency businesses’ depend on for growth and development. I am experienced with

extensive data entry, customer service/inquiries/resolution, intricate scheduling, payroll, billing and analyzing internal

reports for greater performance and functionality. I can operate all office equipment necessary for any demanding

business. I have also served as operations manager and qualified many others, according to company expectations in

various settings. I work well with others or can function effectively as self-directed. I value kindness and

professionalism and bring both attributes to bear, when engaging with customers and co-workers alike. I look forward to

continuing to be an asset and contributor to my prospective employer and starting a new journey soon, with an

outstanding company.

Employment History

Regency, Winston Salem, NC –Departmental Lead Educator, September 2009-2011

Instructed large educational settings across all departments with engaging, interactive facilitation

Accomplished Customer based front desk procedures while mentoring others to ensure guest requests

were submitted and executed timely and accurately, substantially decreasing wait time.

Oversaw job training program, including new hire interviews, role progression (Intern placement), and

refresher/workshop style courses

Analyzed data objectives and created lesson plans for business management and team staffing model

Served as primary administrator for night program for both academic and customer based modules

Contributed to various job fair projects, composing welcome letters, follow- up correspondence and

promoting the company brand within the community.

Assisted in maintaining and auditing office files ensuring compliance with State and Federal guidelines

JCPenney Styling Salon, Salisbury, NC – Operations Manager, January 2008- 2009

Processed and expedited employee and customer issues including Performance Coaching to Guarantee

High Dollar per hour growth and development, yielding a gross profit increase of 45%

Conducted training compliance for New Hires and analyzed internal based reports, increasing fiscal

performance and slashing payroll costs by 19%.

Facilitated procedural and job related career development meetings consistent with company objectives

Scheduled employee hours, reviewed payroll data and closely monitored inventory within set budget

Experienced in verifying factual details necessary for quality documentation to assist HR department

Provided technical support for problem resolution to reduce refunds and increase workflow

Completed J-UNIVERITY for managerial competencies resulting in positive department performance

Coordinated vendor education and conducted departmental workshops resulting in sales growth of 58%

Tranquility Salon & Day Spa, Winston Salem, NC - Independent Contractor, May 2000-2008

Designed various internal marketing and advertising pieces for bulk print and systemic company use

Volunteered services to front desk to assist with adjustments and promote a positive company image

NC State Board compliant, maintained inventory, and partnered with cross departmental sales

Managed scheduling, multi-line phones and client tours while maintaining a solid repeat client base

Donated to charity advocacy auctions and other community and club based charitable projects

Developed Mentoring Program for new hires focusing on performance, education and reducing refunds

Hair Plus Styling Salon, (LaMarick Inc.) Winston Salem, NC – Location Manager, March 1993-2000

Successfully managed 22 employees and responsible for administrative support

and overall operation of business and staff

Continued,

Pg,2 of 2

Melody M. Meachum

151 Riverwood Dr. Lexington, NC 27292 336-***-**** abivb7@r.postjobfree.com

Conducted interviews, hired and trained within company policies and standards,

reducing staff turnover

Contributed in community business council, focusing on anticipating customer

needs and driving sales

Implemented company best practices to control payroll costs, restore staff morale

and customer satisfaction thus driving profitability rankings within top 3 in company

Managed scheduling and multi-line phone, conducted talent

sourcing and company benefits over-view

Obtained team improvement goals, resulting in 5 record breaking

awards

Wilson Insurance, Denton, NC-Office Receptionist, May 1993-1995

Provided customer and agent support, maintained company and industry compliant file systems

Obtained customer quotes, processed account payments and communicated with insurers as

necessary

Maintained phone lines, conducted banking and all mail duties, scheduled appointments and

assisted in claims processing

Freedom Life Insurance Company, Louisville, KY- Life and Health Insurance Broker, April, 1990-1993

Successfully brokered insurance products for four different Insurance carriers

i.e .Freedom Life, National Foundation Life, Midland National Life and Mutual Of Omaha

Conducted rate quotes and provided benefit(s) overview for customer based sales and service

Scheduling of appointments, referral sourcing and facilitated banking and payment options.

Assisted in obtaining accurate medical documentation for company claims processing

Trained new agents in discerning product compatibility with consumer need(s) and developed

presentation skills in new hires.

Wrote new business with annualized premiums (on a weekly basis) of $1,000.00 or more

consistently, resulting in award for Highest Sales in District for S.E., NC

Skills

Computer: Proficient in MS Word, PowerPoint, Works, Publisher, POS Systems and WMS Technologies,

Data Entry, Analysis of Internal Reports, Scheduling/Payroll Reports, HR Documentation

Business Administration: Office Management, Consumer Sales, Class facilitation, Customer Needs

Assessments, File Compliance, Multi-line phone systems, Accounts Receivable, Billing, Servicing

Accounts, Inventory Control, Composing Formal Correspondence, Prioritizing Vendor Promotions,

Recruitment, Quarterly Employee Assessments, Copier, Fax and Projector systems

Education

Leadership & Moderator Seminar, St. Paul, Minnesota, 2010

Carolina Beauty Systems of Kernersville, NC - Technical Instructor Course,1988, NC License #913

NC Life and Health Insurance Licensing, High Point, NC - High Point College, 1986, License Expired

Lexington Sr. High,1979

Awards

Award, JCPenney -Recognized Leadership Award- Providing exceptional customer service and

devotion to increasing sales

Award, Location with Highest Percentage of Repeat Business

Award, Location with Highest Sales Per Hour

Award, Location with Highest Sales Increase

Award, Location with Lowest Supply Costs

Award, Highest Regional Sales Producer in S.E. (Health & Life Insurance)



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