Melody M. Meachum
*** ********* **. *********, ** 27292 336-***-**** abivb7@r.postjobfree.com
Summary:
I have been providing administrative and organizational support to both small and large businesses for 25+ years. My
consistency, dedication and perseverance are the principle values that accompany me in every vocational setting. My
work history represents a broad range of skills that have resulted in higher efficiency and output. My goal is to perform
every task with the necessary proficiency businesses’ depend on for growth and development. I am experienced with
extensive data entry, customer service/inquiries/resolution, intricate scheduling, payroll, billing and analyzing internal
reports for greater performance and functionality. I can operate all office equipment necessary for any demanding
business. I have also served as operations manager and qualified many others, according to company expectations in
various settings. I work well with others or can function effectively as self-directed. I value kindness and
professionalism and bring both attributes to bear, when engaging with customers and co-workers alike. I look forward to
continuing to be an asset and contributor to my prospective employer and starting a new journey soon, with an
outstanding company.
Employment History
Regency, Winston Salem, NC –Departmental Lead Educator, September 2009-2011
Instructed large educational settings across all departments with engaging, interactive facilitation
Accomplished Customer based front desk procedures while mentoring others to ensure guest requests
were submitted and executed timely and accurately, substantially decreasing wait time.
Oversaw job training program, including new hire interviews, role progression (Intern placement), and
refresher/workshop style courses
Analyzed data objectives and created lesson plans for business management and team staffing model
Served as primary administrator for night program for both academic and customer based modules
Contributed to various job fair projects, composing welcome letters, follow- up correspondence and
promoting the company brand within the community.
Assisted in maintaining and auditing office files ensuring compliance with State and Federal guidelines
JCPenney Styling Salon, Salisbury, NC – Operations Manager, January 2008- 2009
Processed and expedited employee and customer issues including Performance Coaching to Guarantee
High Dollar per hour growth and development, yielding a gross profit increase of 45%
Conducted training compliance for New Hires and analyzed internal based reports, increasing fiscal
performance and slashing payroll costs by 19%.
Facilitated procedural and job related career development meetings consistent with company objectives
Scheduled employee hours, reviewed payroll data and closely monitored inventory within set budget
Experienced in verifying factual details necessary for quality documentation to assist HR department
Provided technical support for problem resolution to reduce refunds and increase workflow
Completed J-UNIVERITY for managerial competencies resulting in positive department performance
Coordinated vendor education and conducted departmental workshops resulting in sales growth of 58%
Tranquility Salon & Day Spa, Winston Salem, NC - Independent Contractor, May 2000-2008
Designed various internal marketing and advertising pieces for bulk print and systemic company use
Volunteered services to front desk to assist with adjustments and promote a positive company image
NC State Board compliant, maintained inventory, and partnered with cross departmental sales
Managed scheduling, multi-line phones and client tours while maintaining a solid repeat client base
Donated to charity advocacy auctions and other community and club based charitable projects
Developed Mentoring Program for new hires focusing on performance, education and reducing refunds
Hair Plus Styling Salon, (LaMarick Inc.) Winston Salem, NC – Location Manager, March 1993-2000
Successfully managed 22 employees and responsible for administrative support
and overall operation of business and staff
Continued,
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Melody M. Meachum
151 Riverwood Dr. Lexington, NC 27292 336-***-**** abivb7@r.postjobfree.com
Conducted interviews, hired and trained within company policies and standards,
reducing staff turnover
Contributed in community business council, focusing on anticipating customer
needs and driving sales
Implemented company best practices to control payroll costs, restore staff morale
and customer satisfaction thus driving profitability rankings within top 3 in company
Managed scheduling and multi-line phone, conducted talent
sourcing and company benefits over-view
Obtained team improvement goals, resulting in 5 record breaking
awards
Wilson Insurance, Denton, NC-Office Receptionist, May 1993-1995
Provided customer and agent support, maintained company and industry compliant file systems
Obtained customer quotes, processed account payments and communicated with insurers as
necessary
Maintained phone lines, conducted banking and all mail duties, scheduled appointments and
assisted in claims processing
Freedom Life Insurance Company, Louisville, KY- Life and Health Insurance Broker, April, 1990-1993
Successfully brokered insurance products for four different Insurance carriers
i.e .Freedom Life, National Foundation Life, Midland National Life and Mutual Of Omaha
Conducted rate quotes and provided benefit(s) overview for customer based sales and service
Scheduling of appointments, referral sourcing and facilitated banking and payment options.
Assisted in obtaining accurate medical documentation for company claims processing
Trained new agents in discerning product compatibility with consumer need(s) and developed
presentation skills in new hires.
Wrote new business with annualized premiums (on a weekly basis) of $1,000.00 or more
consistently, resulting in award for Highest Sales in District for S.E., NC
Skills
Computer: Proficient in MS Word, PowerPoint, Works, Publisher, POS Systems and WMS Technologies,
Data Entry, Analysis of Internal Reports, Scheduling/Payroll Reports, HR Documentation
Business Administration: Office Management, Consumer Sales, Class facilitation, Customer Needs
Assessments, File Compliance, Multi-line phone systems, Accounts Receivable, Billing, Servicing
Accounts, Inventory Control, Composing Formal Correspondence, Prioritizing Vendor Promotions,
Recruitment, Quarterly Employee Assessments, Copier, Fax and Projector systems
Education
Leadership & Moderator Seminar, St. Paul, Minnesota, 2010
Carolina Beauty Systems of Kernersville, NC - Technical Instructor Course,1988, NC License #913
NC Life and Health Insurance Licensing, High Point, NC - High Point College, 1986, License Expired
Lexington Sr. High,1979
Awards
Award, JCPenney -Recognized Leadership Award- Providing exceptional customer service and
devotion to increasing sales
Award, Location with Highest Percentage of Repeat Business
Award, Location with Highest Sales Per Hour
Award, Location with Highest Sales Increase
Award, Location with Lowest Supply Costs
Award, Highest Regional Sales Producer in S.E. (Health & Life Insurance)