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Customer Service Quality Assurance

Location:
Huntington Beach, CA, 92648
Posted:
August 24, 2010

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Resume:

CRISTINE P MACHADO

**** ********** ** * • Huntington Beach, CA 92648 • 949-***-**** • abiu2b@r.postjobfree.com

ADMINISTRATIVE ASSISTANT

Committed to administrative support and performance excellence.

Outstanding professional offering exceptional office operations support.

Expertise in managing top initiatives and critical projects; effectively support accounting,

human source and purchasing.

Dedicated and talented professional with personable approach and results-driven focus.

Recognized for improving operational systems, performance and process.

Ability to work independently to solve problems while demonstrating good

organizational skills.

Superior telephone, customer service and computer skills, with proficiency in MS Word,

Excel, Outlook, Access and Power-point.

Great attention to detail with excellent work ethic.

EDUCATION

Bachelor’s Degree in Legal Studies, Current – Sophomore GPA 3.9

SOUTH UNIVERSITY ONLINE / Savannah, Georgia

Associate’s Degree in International Business, 2005

UNISINOS / Brazil

LANGUAGE SKILLS

Fluently speak and write in English, Portuguese and Spanish.

PROFESSIONAL EXPERIENCE

Freelance Translator 2006 – Present

Position Summary: Personal Home-office based on biding, managing and closing all the

translation jobs.

• Excels at multi-tasking in a fast-paced environment, completing projects within time and

budget constrain.

• Recognized by co-workers as the “go-to” person for proofreading and editing.

• Translation and interpretation of Contracts, Certificates such as Birth, Marriage, Death

and other legal documents such as tax return, passport, immigration, etc.

• Guaranteed secured information provided for any type of translation

• Examined legal documents submitted to court for adherence to law or court procedures

• Highly knowledgeable in International Law.

State Bank – Brazil 2001 - 2005

Office/Accountant Assistant - Import/Export Department

Position Summary: Provided administrative support to a team of conference managers, assisting

with on-site conference management logistics including registration, payment receipts and

customer service. Responsible for phone and personal contact with international clients. Accurate

creation of contracts for international commerce transactions including financial transactions for

a variety of language projects.

• Provided administrative support to the President.

• Front Desk office procedures, including phone reception, supply ordering and data entry.

• Coordinate the creation of all International Contracts, including legal procedures

• Coordinate and distribute daily/monthly mailing to department and all clients.

• Responsible for following and implementing the company's quality assurance policies

and procedures.

• Work closely with government laws and applying rules to international market and

transactions.

• Assistance in all areas of the department with language and communication issues.

• Always prompt to additional responsibilities.

The Superior Court of Porto Alegre - Brazil 2001 - 2005

Court Interpreter (Portuguese - English)

• Interpreted from Portuguese to English and vice versa using simultaneous and

consecutive modes at court proceedings and for other court-related departments at the

direction of the court.

• Made sight translations for the benefit of the court of documents including, but not

limited to, court petitions, reports, waivers, felony disposition statement forms, and other

documents.

• Interpreted for judges, attorneys, court staff, and other court-related departments at the

direction of the court.

• Interpreted between languages in court proceedings.

• Brought to the court's attention any items that may impede the interpreters' performance.

• Researched and understood legal terminology used in court and functions of the court.



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