Karen Londraville

**** ** ***** **., *** *

503-***-****

ACS, TUALATIN, OR (Apr 2008 to Dec 2009)

CUSTOMER CARE AGENT

- Provided frontline customer support including hardware and software troubleshooting and

diagnosis.

- Troubleshooting and setting up repair if needed for Apple hardware and software.

- Letting the customer know that their product issues will be dealt with genuine sense of

urgency.

- Responded to telephone inquiries and complaints using standard scripts and procedures.

- Gathered information, researches/resolves inquiries and logs customer calls.

- Communicated appropriate options for resolution in a timely manner.

- Informed customers about services available and assesses customer needs

- Updated customer information as needed

Express personal staffing, Beaverton, OR (Apr 2007 to Apr 2008)

Prepping documents and Call center Vesta

-Answered customer/client requests or inquiries concerning services, products, billing,

equipment, claims, and reports problem areas

-Was required to work in one or multiple queues/skill sets over various customer contact

channels Worked for both AT@T and T-mobile

-Responsible for improving customer retention through programs and service provided to the

customer

-Utilizes mechanized systems to initiate and complete service orders and handle customer

requests

-Continually maintain working knowledge of all company products, services and promotions

-Made recommendations according to customer's needs on features, accessories, upgrades and

rate plans

-Utilize operational systems to process payments for Wireless bills and accessories

ADECCO, BEAVERTON, OR (Jan 2007 to Apr 2007)

CALL CENTER

Took inbound call to providing information DTV Converter Box 2009 switch to Digital

Television (DTV)

Took caller information to have coupon for convertor sent to them.

Adecco, HILLSBORO, OR (May 2006 to Jul 2006)

Credit Bureau Disputes Unit

Take in coming calls from customers disputing what was being shown received by the Credit

Bureaus reported by Wells Fargo. Took in the information needed to reseach and correct the

information or explain why it was correct. Informed customers of the time lines set by the Fair

Credit Reporting Act

STREAM INTERNATIONAL, BEAVERTON, OR (Feb 2005 to Nov 2005)

ATT WORLDNET TECHNICAL SUPPORT

Technical And Web applications support

Operating System support

Desktop productivity software support and troubleshooting

Server and communications problem reporting

Hardware troubleshooting and problem reporting

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