NAMIK BRKOVIC

***** * ** ******* **. Beaverton OR 97006

Cell: 503-***-****

EXPERIENCE:

Aetna Health Insurance, Portland OR 2010-Present

Provide support by receiving and responding to requests from

patients/families, providers, physicians, and other callers for medical

utilization management reviews. Enter the required information into the

data system as received on required reviews.

Working with electronically archiving image documents. Conducting document

research. Verifying information for disability claims.

Entertainment Partners, Central Casting, Burbank, CA SAG actor,

performer.

2009-2010

Worked on different assignments for TV Shows, Movies and Commercials.

Included Iron Man 2, The Mentalist, CSI Miami, True Blood, Commericals

Verizon and Sprint.

LowerMyBills.com, Santa Monica, CA Call Center

Lead

2007-2009

-Supervise, evaluate, discipline, coach, monitor and train call center

agents.

-Monitor quality and quantity of calls by agents and develop work schedules

and delegate work assignments.

-Other duties include collecting and analyzing date in preparation of

reports to measure and improve productivity, quality and implementation of

policies and procedures.

Dun & Bradstreet, Austin, TX Customer

Resource Representative

2004-2007

-Provided a broad range of services to business-to-business customers,

helping to establish credit files, information reports.

-Assisted with documentation for Federal contracting registration. Handled

collection of payments for accounts payable.

Amil International Health Insurance, Austin, TX Customer Representative

2003-2004

-Helped providers and members with HMO/PPO plan benefits and issues

regarding eligibility, verification, claims and pre-authorizations.

-Accurately acquired and recorded information, while maintaining busy phone

lines.

Maine Medical Center, Portland, ME Patient Accounts

Representative

2000-2003

-Prepared, verified and consolidated accounts receivable reports. Managed

various data and control logs.

EDUCATION:

Economics University, Dubrovnik, Croatia. Bachelor Degree with a major in

Tourism & Foreign Trade, July 1996.

COMPUTER SKILLS:

PCN/Logician, MS Office Suite, Word, Excel, PowerPoint, Access Dbase, MS

Outlook

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