Ashley D. Harris

**** ******** ***. ******* ****, GA 30337

678-***-**** / abisco@r.postjobfree.com

Summary

Entry level Customer Service professional with diversified experience.

Excellent communication and problem solving skills with dedication to

achieving customer satisfaction as well as meeting and surpassing company

expectations. Able to focus on multiple projects, develop strategies and

meet and exceed deadlines. Strong rapport with personnel, customers and

associates based on professionalism and integrity.

Professional Skills

. Excellent customer service skills covering diverse backgrounds.

. Excellent written, verbal and phone skills

. Strong organizational skills and ability to meet and exceed deadlines

. Ability to organize and complete multiple tasks at one time

. Proficient in Microsoft Office (Word, Excel, PowerPoint)

Work Experience:

Atlanta Hartsfield Airport, Atlanta, GA 2006 - 2007

HMS Host Duty Free

Customer Service Agent

. Provided outstanding professional service and satisfaction, to

include answering

busy multi-line phone system, coordinating special in-store

promotions, and providing detailed information for various products

and services.

. Opened and Closed store during managers absence ensuring accuracy

with cash transactions, daily deposits, and proficiency with knowledge

of inventory.

. Resolved billing questions and disputes and performed data entry.

. Strong organizational skills with a demonstrated ability to

prioritize multiple tasks, meet/exceed deadlines, and provide quality

service

. Accustomed to fast-paced, high-pressured environment.

. Maintained profit margins, inventory controls, and cash

accountability.

. Provided superior customer service and work quality while

demonstrating attention to detail, flexibility and innovation in

resolving problems. Possessed effective communication skills, and

worked well with others at all levels.

Education: Atlanta Metropolitan College Atlanta, Georgia

2007 - Present

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