SONJA R. BRISTOW

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*** ******* **** **., *********, Nebraska 68046 . C: 757-***-**** .

abisae@r.postjobfree.com

EDUCATION

. Juris Doctorate candidate. September 1997- May 1998: New England School

of Law, Boston, Massachusetts.

. B.A., English. May 1997: Florida State University, Tallahassee, Florida.

PROFESSIONAL EXPERIENCE

Customer Service Representative, ACS, Chesapeake, Virginia. August 2010 -

present

. Transition from EDS to ACS through an acquisition.

o Administer medical benefits and update medical elections during

annual enrollment for participants.

o Initiate research and cases to resolve issues for participants.

o Perform follow up with participants and providers.

o Complete research and manual updates with providers.

o Process and complete ad hoc reports.

o Research and resolve issues for participants and employer.

o Drafting training materials and presenting training to temporary

employees.

o Drafting, updating and publishing web based guidelines.

o Audit annual enrollment guidelines, enrollment worksheets and other

support material for approval before dissemination.

HR Coordinator II, EDS, Chesapeake, Virginia. October 2009 - June 2010

. Offered full time permanent position after temporary assignment:

o Administer medical benefits update medical elections during annual

enrollment for participants.

o Initiate research and cases to resolve issues for participants.

o Perform follow up with participants and providers.

o Complete research and manual updates with providers.

o Process and complete ad hoc reports.

o Research and resolve issues for participants and employer.

Customer Service Representative, EDS, Chesapeake, Virginia. October 2009 -

June 2010

. Temporary customer service assignment through Manpower:

o Administer medical benefits update medical elections during annual

enrollment for participants.

o Initiate research and cases to resolve issues for participants.

o Perform follow up with participants and providers.

o Complete research and manual updates with providers.

o Process and complete ad hoc reports.

o Research and resolve issues for participants and employer.

Customer Service Representative, Chubb Insurance, Chesapeake, Virginia.

June 2009 - August 2009

. Temporary customer service assignment through Adecco:

o Data entry of workers' compensation claims and general liability

claims from internet and email submissions.

o Attach accompanying supportive documents electronically to each

claim.

Collision Consultant, Hampton Motor Corporation, Hampton, Virginia. January

2007 - March 2009

. Manage repair process daily by performing the following tasks:

o Write 3-4 estimates and supplements for vehicle repairs from

moderate ($1000) to total loss vehicles.

o Organize repair resources and order parts via internal parts

department and through external vendors to ensure timely delivery

of parts to complete repairs.

o Set, monitor and maintain scheduled repairs for up to 15 vehicles

daily, resulting in approximately 75-100 deliveries per month,

utilizing several computer-based tracking programs and billing

systems.

o Review accounts receivable and payables to ensure required payments

are made and received via ADP.

o Input payroll via ADP.

o Act as liaison between customers, the insurance companies and our

organization to keep apprised of the repair process and progress.

Field Claims Representative II, AIG PLC, Virginia Beach, Virginia. February

2005 - January 2007

. Adjusts auto accident claims in a high volume, fast paced environment.

. Writes estimates and appraisals on damaged vehicles while in the field or

office drive-in.

. Contacts all parties involved in an accident and investigate the

accident, including: statements, scene investigation, vehicle damage

analysis and injury evaluation.

. Brings claims to closure quickly and fairly.

. Selected accomplishments include:

. Promoted to Claims Representative II within six months of hire

. Liaison between local branch and Enterprise & Hertz

. Created local program to train, as well as completed training for all

new hires in system usage

. Branch Champion for system usage for PLCS and Autoverse

PIP Examiner. Geico Direct, Woodbury, New York. June 2004 - Dec 2004

. Responsible for investigation of personal injury claims arising out of

automobile accidents in accordance with New York and other New England

state regulations.

. Completed reviews of medical records, accident reports, negotiate

payments to insured members and health care providers.

Team Manager. Nextel Partners, Panama City Beach, Florida. 2003 - 2004

. Responsible for leading and motivating a team of up to 35 representatives

along with coaching and development of the team while monitoring daily

work to ensure company quality production standards were met.

. Reviewed individual and team Key Performance Indicators.

. Wrote annual performance reviews and made compensation increase

recommendations for representatives

. Recommended staff promotions, taught continuing education classes and

interviewed prospective team managers, new representatives and for staff

promotions.

. Developed new processes, procedures, training guidelines and project

management.

. Selected Accomplishments:

. Completed Coaching for Success Course

. Completed Targeted Selection Course

. Completed Facilitating Greatness

Team Leader. Sprint PCS, Charlotte, North Carolina. 1999 - 2003

. Responsible for leading and motivating a team of up to 20 advocates along

with coaching and development of the team while monitoring daily work to

ensure company quality production standards were met.

. Reviewed individual and team Key Performance Indicators.

. Wrote annual performance reviews and made compensation increase

recommendations for advocates and recommended staff promotions.

. Selected Accomplishments:

. Employee Quarterly Excellence Award Recipient

. Perfect Attendance for first two years of employment

. Top Team for four consecutive weeks

. Coaching for Excellence award recipient

. Selected by Management to provide onsite floor support for two new

centers in Bristol, VA & Bolingbrook, IL

SKILLS

. Microsoft Windows 95, 2000 and XP . Witness Systems Inc

(Remote Monitoring Program)

. Microsoft Word . ACD Telephone Systems

. Microsoft Excel . Internet and Email systems

. Microsoft PowerPoint

PROFESSIONAL DESIGNATIONS

Senior Claims Law Associate, June 2006

I-CAR Gold Status- August 2007

- Fundamentals of Collision Repair, June 20, 2007

- Frontal Impact Analysis, June 27, 2007

- Mechanical Systems Analysis, July 11, 2007

- Restraints, Interior, Glass, Side and Rear Impact Analysis, July

18, 2007

- Steering and Suspension Damage Analysis, August 15, 2007

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