Customer Service High School

ALICIA N. ROGERS

**** ****** **** ( Manassas, VA 20110 ( Cell: 757-***-**** (

abirub@r.postjobfree.com

OBJECTIVE: To obtain a full time job opportunity to utilize my analytical

skills.

EDUCATION___________________________________________________________________

_____________________

University of Virginia, College of Arts and Sciences, Charlottesville, VA

December 2008

Bachelors of Arts in Sociology, Upper Division Courses GPA:

3.1/4.0

Honors: Office of African American Affairs, Outstanding Academic

Achievement, Honoree (earning GPA: 3.0 - 3.39),

Dean's List Honoree (earning GPA: 3.5-4.0), Gates

Millennium Scholar

TECHNICAL AND OTHER

SKILLS____________________________________________________________________

C Computer Skills: Microsoft Office, Word, Front Page, Excel,

Photoshop, Power Point, Publisher, SPSS; type at least 60 wpm

PROFESSIONAL

EXPERIENCE__________________________________________________________________

_____

Strayer University, Herndon, VA

August 2010 - Present

Student Financial Services Specialist

. Ensure student financial aid applications are processed in an accurate

and timely manner

. Provide superior customer service and efficiency in response to campus

and student inquiries

. Guarantee the security of financial aid applications, documents,

systems, and students' personally identifiable information

. Responsible for the execution of financial aid policies, requirements,

and procedures

Metompkin Elementary School, Parksley, VA

October 2009 - June 2010

Long Term Substitute in Pre-K/Teacher

. Supervise children and conduct daily curriculum

. Develop and implement curricula, lesson plans, special projects, and

exercises to increase dexterity, alertness, and coordination

. Participate in and conduct parent-teacher conferences, advising

parents on child's progress, and how best to reinforce education

National Counseling Group, Incorporated, Exmore, VA

May 2009 - June 2010

Home Based Counselor\Qualified Mental Health Professional (QMHP)

. Provide home-based outreach and therapeutic interventions to troubled

youth and at risk adults

. Responsible for crisis interventions, psychiatric assessments,

evaluations, psychical restraint, patient admissions to specific units

. Manage and stabilize unit teams in resolving problems for at risk

clients

Children, Youth, & Family Services, Incorporated, Charlottesville, VA

August 2008 - December 2008

Intern

. Member of a non-profit organization, and team player in the Child Care

Quality Unit and Family Connections

. Work closely with three low socio-economic neighborhoods, providing

childcare and adolescence care

. Assist supervisor with managerial tasks and finances for the

organization

New York and Company, Charlottesville, VA

May 2008 - December 2008

S Sales Associate

. Provided outstanding customer service

. Distributed store credits to customers and offered saving

rewards--ensured credit number met for every shift

. Collaborated with shift supervisor to recruit and hire valuable

employees for the company

. Attain the company standard for loyalty solicitation

Nandua High School, Melfa, VA

September 2007 - January 2008

Long Term Substitute Teacher, articulating in Spanish

. Facilitate, oversaw, and taught 60 high school students, consisted of

highly challenging, insolent behavior

. Administer full time duties as a teacher and coordinate new techniques

for students to learn and speak Spanish

Accomack County School System, Boston, VA

September 2007- December 2007

Homebound Tutor

. Instruct a high school student in writing and creative expression,

English, and History

. Met with teachers, brought curriculum home and aided teen with class

materials in passing Virginia's Standards of Learning

A Accomack County Migrant Program, Pungoteague, VA

Migrant Assistant

June 2007 - August 2007

. Migrant assistant to 20 students-ages 4 years to 6 years

. Assisted in setting up the new curriculum, selected materials,

designed learning area, and advised on physical setup of

classroom

. Cooperated in overall planning of preschool program --

Observed/recorded behavior and progress of children

Accomack County Parks and Recreation, Pungoteague, VA

June 2006 - August 2006

Parks and Recreational Aide

. Oversaw summer program for low-income youth

. Budgeted and planned special events and field trips, working

with Program Director to coordinate and plan variations

Rite Aid Pharmacy, Exmore, VA

June 2003 - June 2005

Pharmacy Sales Associate/Assistant

. Worked closely with diverse patients to provide best, secure

care and confidentiality with their prescriptions

. Consultation with individuals on new insurance policies, laws,

and regulations

. Compiled and maintained patient files for numerous pharmacists

. Distributed prescriptions and receptionist to pharmacists for

newly appointed customers

LEADERSHIP

EXPERIENCE__________________________________________________________________

________

Office of Student Affairs, University of Virginia, Charlottesville, VA

March 2005 - December 2008

Peer Advisor/Peer Advisor Assistant

. Foster relationships with incoming first year and transfer students

to help students get acclimated

. Communicate with University faculty to facilitate various programs

and events

. Receptionist and performed administrative duties for the Assistant

Dean

S Sigma Gamma Rho Sorority Incorporated, Charlottesville, VA

August 2006 - December 2008

Community Service Chair, Sisterhood Facilitator

. Coordinate community events for a chapter of 10 members

. Participated in numerous community services including service

projects within the Albermarle County

. Facilitated sisterhood events to promote awareness of sisterly

conduct within the chapter

. Serve as mediator to build healthy relationships and a stronger

chapter

University Career Services, University of Virginia, Charlottesville, VA

August 2006 - May

2007

Career Peer Educator

. Strive to unite all University students into career planning and

professional goals upon graduation

. Plan and implement programming for the UVA community and leading

workshops

. Support the planning and execution of large-scale career fairs and

information workshops

Big Sibling Program, Madison House Charlottesville, VA

September 2004 - May 2007

Mentor

. Served as a "big sister" to numerous kids and personally provided support

both academically, socially,

and psychologically.

. Active volunteer in promoting educational growth and opportunities

PROFESSIONAL

MEMBERSHIPS_________________________________________________________________

____

. Gates Millennium Scholars Program

Spring 2004 - Present

. Sigma Gamma Rho Sorority, Incorporated, Northeast Region Award

Winner for Community Service Spring 2006 - Present

LANGUAGE____________________________________________________________________

_____________________

Intermediate in Spanish [pic]

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