Kamika Rudolph

**** ******** ****

Montgomery, AL 36117

abirlp@r.postjobfree.com

Phone: 334-***-****

Alt: 334-***-****

My objective is to maintain a long term position within an established company with

advancement opportunities

June 2009- Present

HP(Verigent)

Federal Desk Agent

Montgomery, AL

Responsible for assisting all customers with their questions about any of our supported

software and computing platforms to the best of his/her ability, in a professional and

courteous manner,

research questions using a variety of manuals and resources, and work with other

consultants, CIT staff and affiliated consulting organizations in answering any customer's

questions,

stay abreast of current news, system information, problems, changes and updates relevant

to our user community.

August 2007- June 2009

Colonial Bank

Call Center Agent/Regional Branch Specialist

Montgomery, AL

Provide customer service by completing various retail banking transactions for personal

and

commercial customers. Promote and sell bank products and services. Monitor and

maintain

control of cash. Perform various branch operational tasks and services. Complete

compliance records.

November 2005-August 2007

Hosiscript Services LLC

Customer Service Representative

Montgomery, AL

Provided excellent customer service in a call center environment taking inbound calls

assisting hopices and pharmacists with billing and insurance issues

June 2002-October 2005

Charter Communications

Customer Service Representative

Montgomery, AL

Provided prompt and courteous customer service, accepted payments, troubleshooting,

and

soliciting cable and internet services

EDUCATION:

2001 South University

Montgomery, AL

Associate of Science Office Administration GPA: 3.0

I possess 9 years of customer service and call center experience

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