*** ***** **** ****** Hendersonville, TN *****

Phone: 615-***-**** * e-mail: abir58@r.postjobfree.com

LAKISHA MICHELLE APPLETON

Objective To obtain a position in customer service or support.

Education August 2003; The University of Tennessee; Knoxville, TN

Bachelor of Science in the College of Business Administration

. Double major in marketing and Spanish

August 2009 to May 2010; Tennessee Tech University; Cookeville,

TN

. 9 hrs completed in MBA Program/ Risk Management and Insurance

March 2010; AICPU/IIA

. Obtained AIC (Associates in Claims) Designation

Currently Licensed in SC, KY, TX and pending LA

Currently Pursuing CPCU (Chartered Property Casualty

Underwriter) Designation; registered for CPCU 510

Relevant 04/2010 to present; Permanent General Assurance Corporation

Experience Bodily Injury Adjuster I

. Handle claims for the states of GA, SC, VA, TN, TX, MO, KY

. Call on insured clients and claimants to obtain statements

in reference to auto losses and bodily injury resulting

from the loss

. Assign appraisal requests to have estimates done on

vehicles involved in the loss

. Handle various customer service issues for insured

customers and claimants

. Conduct a liability investigation on each claim (includes

confirming coverage, ordering police reports, contacting

witnesses, collecting relevant documents, etc.)

. Review medical records and bills to make evaluation of

claimant/ insured injuries in order to make settlement

offers

. Negotiate settlement offers with insured customers,

claimants as well as attorneys

. Maintain file by utilizing a diary system to help keep up

with the claim process (payments due, rental, pending

contacts, setting financial reserves)

. Close claim in a timely manner once the investigation,

payment/ rental process, and all claim issues resolved.

. Was Property Damage Adjuster III prior to bodily injury

from 2/2008 to 4/2010 (handled states of GA, OH, VA, IL,

WI, IN)

05/2006 to 2/2008; Travelers Insurance

Auto Damage Claims Representative

. Handled various auto claims for the states of TN, AR, and

MS

. Called on insured clients and claimants to obtain

statements in reference to an automobile loss

. Assigned appraisal requests to have estimates done on

vehicles involved in the loss

. Handled various customer service issues for the insured and

claimants

. Assessed if insured or claimant has an injury and ask

appropriate questions concerning the injury loss. Assign

injury sub files to appropriate reps

. Conducted a liability investigation on each claim (includes

confirming coverage, ordering police reports, contacting

witnesses, collecting relevant documents, etc.)

. Made payment on claims in which Travelers is liable for

property damage and loss of use

. Maintained file by utilizing a diary system to help keep up

with the claim process (payments due, rental, pending

contacts, setting financial reserves)

. Closed claim in a timely manner once the investigation,

payment/ rental process, and all claim issues resolved.

09/2005 to 05/2006; The State of TN Department of Human Services

Eligibility Counselor

Met with customers one on one to interview with and qualify

them for various state family assistance benefits such as

food stamps, Medicaid, and AFDC.

. Approved, closed, or denied various state family assistance

cases.

. Documented interview activity on a statewide computer

system called Accent.

. Calculated budget forms in order to determine eligibility

for benefits.

. Referred customers to various supportive services and

organizations in order to help them reach self sufficiency.

. Handled customer problems and complaints.

Other Banking and Finance; legal experience, customer service and marketing

experience

Experience/ Familiar with Office 2000 Professional, Windows XP; data

entry experience;

Skills Skills in Spanish at an intermediate level

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