Customer Service Management

Location:

Posted:

October 19, 2010

R ONALD DAUG HER TY JR.

**** *. **** * ****, Hometown, I llinois 60456

Email: r *********@*****.***

OBJECT I V E: To secure a position using my warehouse experience and leadership skills

i n a fast-paced environment.

SUM MARY OF QUAL I F ICAT IONS: Experienced warehouse foreman with leadership

over a team of 12 employees. Demonstrated strong management skills and the ability to

work closely with all levels of staff. Processed client’s orders and responsible for computer

entry of invoice and inventory data. State certified for forklift operation. Security training

and Permanent Employee Registration Card (PERC), #129.318307 (expires 5/31/2012).

PROFESSIONAL EXPER I E NCE:

OHLSON SECURITY, Roselle (1/09-2/2010)

Security & Pat rol

Security and patrol duties at Cadbury Distribution Center in Joliet to include checking in

t rucks and patrolling premises.

JUDGE & DOLPH, LTD, Elk Grove Village (2/96-9/05)

Warehouse Foreman

Supervisor of 12 warehouse employees. In addition to my usual warehouse duties, I was

a lso responsible for monitoring attendance, conducting performance evaluations and

reporting staff issues to upper management. I was able to use my strong leadership and

communication skills to resolve employee issues and build a strong team environment.

Warehouse Employee

Responsibilities included order filling requests, restocking inventory for main warehouse

and remote locations, loading/unloading docks. Position also included processing required

forms and billing paper work for office clientele. Worked as a strong team player with all

warehouse employees, while demonstrating strong customer service and communication

skills. Flexible shift work including days, nights and overnight.

UNITED PARCEL SERVICE, Hodgkins (1/95-2/96)

Warehouse Employee

Duties included loading and unloading packages into UPS vehicles for delivery. Worked

closely with team of 10 associates and dock supervisors.

E DUCAT ION:

J udge & Dolph : Foreman/Management Training, Stock Inventory Management, State

Certification for Forklift Operation, General Inventory Processing, Billing/Order Fill

P rocessing and Data Entry.

Mo raine Valley Community College, 1993, Criminal Justice /General Curriculum

Richards H igh School, 1988-1991 - Graduated 1991

REF ERENCES: F urnished upon request.