DAWN SWAIN

**** **** **, ******, ** ***** 214-***-**** abiqiy@r.postjobfree.com

SUMMARY

Social Media Maven, Maker Diplomat and Liaison, Artist, Writer, and All-Around Geek

SKILLS

Social Media methods

Spredfast (intermediate to advanced user), Hootsuite, Facebook, Twitter, DeviantArt,

YouTube, WordPress blogs (authorship, design, maintenance, hosting), forums (phpBB,

SMF), webmastering, Tweetdeck

Software

Microsoft Office up to 365 (intermediate to advanced user for Word, Excel,

PowerPoint, and Outlook, beginner to intermediate for Publisher and Access), GIMP

and Adobe Photoshop for image manipulation and creation, all web browsers

(including Chrome, Firefox, Safari, and IE11), WinSCP and SmartFTP for web

management, PuTTY for CLI with web servers for administration, Google Documents

and Google Drive (especially for securely sharing conversation-critical documents in

real time)

Other Skills

Typing: 80wpm; easily creates games, puzzles, and contests; published author; in the

process of improving HTML, CSS, PHP, and other web-specific development languages;

3D model and print developer

EXPERIENCE

April 2014 to Community Manager, RadioShack through ICUC Moderation

September 2014

Overhauled the social media process for efficiency and transparency, making a four-

man job a one-man job

Maintaining a consistent cadence and tone for all social media messages through the

WordPress blog and Facebook/Twitter/Google Plus through Spredfast, plus the

occasional native interactions

Producing weekly reports from Spredfast and other reporting tools (Google Analytics,

Brandwatch)

Establishing and maintaining makerspace and hackerspace relationships on behalf of

RadioShack

January 2013 to Technical Support Representative, teleNetwork

March 2014

Received incoming calls in my home office via dedicated VPN, providing technical and

customer support to customers

Mentored and trained new hires for technical and customer support excellence

Operated in a Citrix-based environment, including proprietary software and industry

standards, such as Remedy, Tracker, and RX.

May 2006 to June US Community Manager, Spicy Horse Games

2012

Created an online community centered first around the forum and later around social

media channels in support of the company and the company’s titles

Provided reporting to the executive team concerning public opinion, maintained the

public-facing PR portals with the latest information

Produced merchandising designs and established vendor relations to create those

designs, producing alternate revenue streams

Created and implemented multiple marketing strategies to garner support for the

creation and release of AAA titles, iOS games, and episodic games.

EDUCATION

2011-2013 Entrepreneurship/e-Marketing, Ashford University Online

ADDITIONAL ASSOCIATIONS

2013 to Dallas Makerspace, 1825 Monetary Ln, Suite 104, Carrollton, TX 75006

Present

Teaches two classes per week currently, in two-hour increments Monday and

Wednesday evening, including:

Writing Group – the essentials of plot design, character creation, world development,

pacing, idea farming

Subversive Knitting – an enclave of folks who crochet and knit for the sake of creative

“soft bombing” projects and certain charitable works, such as knitting breast-sized bra

inserts for mastectomy patients.

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