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Customer Service Manager

Location:
Riverside, CA, 92509
Posted:
October 21, 2010

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Resume:

Nicole Renee Katharina Cauffiel

**** ******* ******

Riverside, CA 92509

Cell-Phone: 951-***-****

Email:abiqf1@r.postjobfree.com

EMPLOYMENT OBJECTIVE

To obtain a position within a professional agency that provides personal

and educational growth.

SUMMARY OF QUALIFICATIONS

. Two years case management experience

. Proficient with Microsoft Office Word, Excel, and

PowerPoint

. Able to lead and motivate team members

. Excellent customer service skills

. Motivated and reliable

WORK EXPERIENCE

06/2010- Present Luvlee's Residential Care, Chino Hills, CA

Youth Counselor

. Work with at-risk boys (DCFS) ages 12-18

. Administer daily medication

. Complete daily logs of clients status

. Interface with Probation Officers, Social Workers, and

Psychologists to assess the client's needs

. Maintain a secure facility for clients

9/2009-05/2010 Leaders in Community Alternatives, Inc., Santa Rosa,

CA

Case Manager

. Worked directly with offenders in the community

. Interface with the Judicial Courts and County Probation

Department

. Case management of offenders on Alcohol Monitoring,

Global Positioning Satellite and Electronic Monitoring

. Client enrollments, orientations, equipment installation

and troubleshooting, office meetings, and phone contact

8/2008-05/2010 CHD/Project Intercept, Santa Rosa, CA

Intern Caseworker

. Evaluate and assessment of client needs/issues

. Design and implement client service plan

. Provide appropriate resources and referrals

. Complete accurate and professional court reports on

client progress, or lack of

. Maintain up-to-date documentation including case

narratives on clients and review with supervisor

. Act as liaison between Program and Superior Court

personnel

EDUCATION

Present-2011 University of Phoenix

MA Criminal Justice and Security

12/18/2009 Sonoma State University, Rohnert Park, CA

BA Criminal Justice Administration

PROFESSIONAL REFERENCES

Director: Andriya Glessner

CHD/Project Intercept, Santa Rosa, CA

707-***-****

Professional

PERSONAL REFERENCES

Zefren Michael

10115 Zinfandel Lane Riverside, CA

951-***-****

Personal



Contact this candidate