Natasha Pelaez

*** ******* ******, **********, ** 06790

Home: 860-***-**** Cell: 860-***-****

E-mail Address: abiqdj@r.postjobfree.com

Objective

> Determined to complete work who possesses strong interpersonal skills

and a desire for a career.

> Detail-oriented student with strong technical skills and the ability

to learn concepts quickly.

> Customer service and sales expert who identifies customer needs and

delivers solutions to problems.

Skills

> Good organizational skills

> Ability to multitask

> Proficiency with computers: advanced level

> Strong written and verbal communication skills

> Fluent in English

> Fluent in Spanish

> Case planning

Experience

Stop and Shop April 2011-Current

Deli/ Prepared Foods Clerk

Torrington, CT

> Extended customer subscriptions, offering discounts and promotions to

ensure high customer retention rates.

> Trained new employees on company customer service policies and service

level standards.

> Shared product knowledge with customers while making personal

recommendations.

> Worked as a team member to provide the highest level of service to

customers.

> Maintained friendly and professional customer interactions.

> Verified that all merchandising standards were maintained on a daily

basis.

> Answered customers' questions and addressed problems and complaints in

person and via phone.

> Educated customers on product and service offerings.

> Oversaw all daily operations of 3 store locations.

Bantam Superior Court September 19-December 10

Clerk Assistant Intern

Bantam, CT 06750

> Assisted staff with the general organization and retrieval of old

records.

> Providing customer service to the general public and internal

agencies.

> Opening files.

> Preparing logs.

> Sending notices of judgments.

> Scheduling hearings and preparing documents

> Maintaining calendars of due dates and initiating recurring actions.

> Answering phone calls and customers inquiries.

> Good organizational skills.

Education

Northwestern Connecticut Community College 2014

Associates Degree in Criminal Justice

Torrington, CT, United States

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