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Customer Service Administrative Assistant

Location:
Portland, OR, 97236
Posted:
October 21, 2010

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Resume:

**** ** ********* ****. ********, OR. 503-***-****

***** abiqbk@r.postjobfree.com

Amy M. Ihly

Objective

To obtain a position where my customer service skills coupled with my administration and clerical

experience is an asset to a company that provides stability and opportunities for employee growth.

Experience 2009-Present Dosha Salon Spa Portland, OR.

Booking Room Scheduler

• Coordinated the scheduling of all salon spa appointments at the four Dosha locations as well as

the Aveda Institute of Portland using SpaBiz scheduling software.

• Utilized heavily Microsoft Word, Excel, Outlook on a daily basis.

• Ensured that employees received breaks + lunches per OSHA guidelines.

• Reviewed time sheets to avoid the accrual of OT by as directed by management.

• Communicated effectively with key personnel to provide superior customer service.

• Was personally responsible for 75% of the total sales brought in by my department every quarter.

• Increased revenue by 30% generated by the Weddings + Special Events department

2007-2009 Telelanguage, Inc. Portland, OR.

Scheduling Coordinator

Managed 50+ interpreters in and outside the Portland Metro Area.

Suggested incentives that increased appointment coverage 25%.

Oversaw all aspects of scheduling medical and legal appointments requiring an interpreter

promptly and efficiently, taking care to try and book all appointments at a minimum cost to the

company.

2005-2007 Beaverton Bakery Beaverton, OR.

Production Department Night Shift Supervisor

• Supervised 3-4 person night crew in all areas of packaging.

• Implemented training methods for new hires, reducing total training time and increasing

productivity.

• Acted as the liaison between the client, the packaging crew and the delivery drivers in order to

ensure complete customer satisfaction.

• Initiated the hiring, firing and/or other disciplinary action for my team members.

2002-2005 Sitel Corporation Hillsboro, OR.

Customer Relationship Manager

Took inbound calls in a call center environment.

Made specialty outbound calls to high priority customers.

Utilized goodwill to ensure customer satisfaction.

2000-2002 David Evans & Associates Portland, OR.

Administrative Assistant

Completed tasks in all areas pertaining to clerical duties in the civil engineering department, and

distributed mail daily to entire building.

Covered the phone lines in the main lobby when the switchboard operator was not available.

Education 2002 Portland Community College Portland, OR.

Earned 1 year certificate in Applied Science

Interests I’m interested in proving to you that HIRING ME is a smart investment.



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