**** ** ********* ****. ********, OR. 503-***-****
***** abiqbk@r.postjobfree.com
Amy M. Ihly
Objective
To obtain a position where my customer service skills coupled with my administration and clerical
experience is an asset to a company that provides stability and opportunities for employee growth.
Experience 2009-Present Dosha Salon Spa Portland, OR.
Booking Room Scheduler
• Coordinated the scheduling of all salon spa appointments at the four Dosha locations as well as
the Aveda Institute of Portland using SpaBiz scheduling software.
• Utilized heavily Microsoft Word, Excel, Outlook on a daily basis.
• Ensured that employees received breaks + lunches per OSHA guidelines.
• Reviewed time sheets to avoid the accrual of OT by as directed by management.
• Communicated effectively with key personnel to provide superior customer service.
• Was personally responsible for 75% of the total sales brought in by my department every quarter.
• Increased revenue by 30% generated by the Weddings + Special Events department
2007-2009 Telelanguage, Inc. Portland, OR.
Scheduling Coordinator
Managed 50+ interpreters in and outside the Portland Metro Area.
Suggested incentives that increased appointment coverage 25%.
Oversaw all aspects of scheduling medical and legal appointments requiring an interpreter
promptly and efficiently, taking care to try and book all appointments at a minimum cost to the
company.
2005-2007 Beaverton Bakery Beaverton, OR.
Production Department Night Shift Supervisor
• Supervised 3-4 person night crew in all areas of packaging.
• Implemented training methods for new hires, reducing total training time and increasing
productivity.
• Acted as the liaison between the client, the packaging crew and the delivery drivers in order to
ensure complete customer satisfaction.
• Initiated the hiring, firing and/or other disciplinary action for my team members.
2002-2005 Sitel Corporation Hillsboro, OR.
Customer Relationship Manager
Took inbound calls in a call center environment.
Made specialty outbound calls to high priority customers.
Utilized goodwill to ensure customer satisfaction.
2000-2002 David Evans & Associates Portland, OR.
Administrative Assistant
Completed tasks in all areas pertaining to clerical duties in the civil engineering department, and
distributed mail daily to entire building.
Covered the phone lines in the main lobby when the switchboard operator was not available.
Education 2002 Portland Community College Portland, OR.
Earned 1 year certificate in Applied Science
Interests I’m interested in proving to you that HIRING ME is a smart investment.