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Customer Service Representative

Location:
Norwalk, CA
Salary:
$20.00 per hour
Posted:
January 18, 2015

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Resume:

Skye Lynn Stahlheber

**** ****** **** #**** ********, CA 92373 909-***-**** abip5d@r.postjobfree.com

Objective

Looking for an opportunity to make a difference in the lives of individuals with developmental disabilities and

mental illnesses using patient teaching and care plans.

Work Experience/Education

12/2013 - Current

Business Office Assistant/Receptionist Braswell's Colonial Care Redlands, CA

Receptionist duties included answering the phone and transferring calls to the appropriate extensions, taking

detailed and legible messages, knowing miscellaneous information about the facility and emergency disaster

protocol for my area. Acquired skills in using Microsoft office, specifically in excel and word. Assisted medical

biller with obtaining treatment authorizations and appealing denied claims. Familiar with some aspects of payroll,

accounts payable and the admission process.

05/2013 - 07/2014

Psychiatric Technician Student San Bernardino Valley College San Bernardino, CA

Monitored patients' physical and emotional well-being and reported unusual behavior or physical ailments to the

professor or staff. Provided nursing, psychiatric and personal care to mentally ill, emotionally disturbed or

intellectually disabled patients. Encouraged patients to develop work skills and to participate in social,

recreational, and other therapeutic activities that enhance interpersonal skills and develop social relationships.

Developed and taught strategies to promote client wellness and independence. Aided patients in performing

tasks such as bathing and making beds, dressing and keeping living areas clean. Administer oral medications

and hypodermic injections, following physician's prescriptions and hospital procedures.

08/2012 - 05/2013

Student Crafton Hills College Yucaipa, CA

Acquired general education and prerequisites for the Psychiatric Technology program.

12/2011 - 01/2013

Customer Service Representative Signs Now of Redlands Redlands, CA

Built price estimates for custom signs based on cost of labor and materials. Used general customer service skills

to ask questions and build a clear idea of what the customer is looking for. Based on descriptions given, prepared

artwork for production of signs.

12/2010 - 11/2011

Regular full-time employee Panera Bread Brea, CA

Took orders in drive-thru window. Other duties included prepping meats, sandwich topping and salad dressing for

the "line", keeping area clean and free of harmful bacteria by frequent hand washing, frequent changing of

sanitary water and clean rags, double checking dates on all perishable items and thorough cleaning of tea,

coffee, and soda dispensers.

Licenses and Certifications

Psychiatric Technician License issued by the Board of Vocational Nursing and Psychiatric Technicians

Lic. #: PT 37917 Expires: 12/31/2016

BLS Certified

Issued: 07/18/2013 Expires: 07/18/2015

Personal Qualities

Reliable, punctual and consistent.

Enthusiastic about learning and goal driven.

Highly attentive to detail and organized.

Positive attitude.

Enthusiastic about learning.

References

Anthony Phillips SBVC PT Med-Surg Instructor:

Mobile - 951-***-****

Email - abip5d@r.postjobfree.com

Taresa Weaver SBVC PT Instructor:

Mobile – 909-***-****

Email – abip5d@r.postjobfree.com

Marianne Klingstrand SBVC PT Professor:

Office - 909-***-****

Email - abip5d@r.postjobfree.com

Maria Valdez SBVC PT Instructor:

Mobile - 909-***-****

Email - abip5d@r.postjobfree.com



Contact this candidate