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Manager Customer Service

Location:
Montgomery, AL, 36110
Posted:
October 21, 2010

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Resume:

Cleveland Pettway, Jr

**** ********* *****

Montgomery, AL 36110

Home: 334-***-**** Cell: 334-***-****

Objective: To gain a position with an independent company that offers an

opportunity for advancement.

Skills Profile: Excellent customer service and team leader skills;

excellent driving, safety, and attendance record; proven

record of completing all deliveries on schedule;

experienced in operating heavy machinery; good background

in assembling products and printed materials

Experience: 2007-Present Pierce

Automotive, Montgomery, AL

Manager/Auto Technician

. Open shop on daily basis to prepare for daily activities

. Perform engine diagnostics on most foreign and domestic

vehicles

. Perform preventive maintenance and other repairs on most

foreign and domestic vehicles

. Occasionally close shop

2006-2007 MACS Armored Car Services,

Montgomery, AL

Courier

. Picked up and delivered computer parts

. Occasionally picked up and deliver pharmaceuticals

. Completed paper work for deliveries and ensured customer

obtained correct copy

2001-2006 Express Oil Change,

Montgomery, AL

Store Manager

. Greeted customers and handled customer complaints and

concerns according to guidelines

. Enforced safety requirements

. Processed MSDS sheets on all products and OSHA Right to

Know

. Analyzed sales, expenses and inventory monthly to

maintain profit goals

. Hired, trained, motivated, counseled and monitored the

performance staff

1997-2001 American

Lubefast, Montgomery, AL

Assistant Manager

. Assisted manager in operation of general office facility

. Provided technical assistance and training to employees

. Coordinated a prompt, efficient and timely flow of

paperwork

. Coordinated weekly departmental meetings

1995-1997 Rite Aid

Distribution, Tuscaloosa, AL

Forklift Operator

. Located and pulled orders according to invoice for

distribution throughout chain

. Loaded and unloaded trucks

. Maintained log of incoming and outgoing inventory

. Directed shipping and receiving orders to ensure timely

processing

References: Available upon request.



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