416-***-****

Norm lesakla

T Court ( ***)***-

*** ****

2570

Norm Takla

M ississauga, O n. L5R2C

norm.takl abiov8@r.postjobfree.com

PROF I L E:

IT professional with over 20 years of extensive hands on experience in operations and

p rogramming on midrange systems. Advance knowledge of AS/400, RS6000 operations

and administration tasks. Versatile programming experience utilizing DB2, CL, SQL,

Query, COBOL, RPG, I LE, to provide Application Support and Management Services.

I work closely with IT and various business departments to analyze and diagnose

systems issues, implement new system functions, changes and fixes, t roubleshoot and

resolve complex systems software issues, and provide online product technical support to

i n-house and external clients.

Excellent team player yet self-managed. Highly motivated and inquisitive. Quick and

curious learner. Superior communication and interpersonal skills with professional

telephonic manners. Creative and resourceful in problem solving and generating

outstanding solutions.

TEC H N ICAL S K I L LS

H a rdwa re: I BM AS/400, RS600, and PC systems

O perating Systems: OS/400, MS W indows O S .

D at abases: D B2, MS Access, MS Excel.

O perations: System I PL, Backup and Recovery of Libraries and files.

A dministration: System security, apply IBM PTF fixes, manage systems and

user profiles, data t ransfer and system migration from/to midrange

systems.

Communication: F TP, TCPIP

Tools a nd u ti l it ies: SDA, RLU, I SDB, D FU, Q UERY/400, SQL/400, E DI, BRMS

C hange M an agement: ODBC, T urnover, A ldon/CMS

B usiness Applications: I NFOPRO, INFIN IUM, SAP systems, Software 2000,

I sland Pacific, M APPICS, J D Edwards, and a n y I n-house

systems software

Programming L anguages: Dominant RPG, COBOL and CL p rogramming languages

P ROFESSIONAL EXPER IENCE:

Sep 2004 – Feb 2013: Progressive Waste Management (BFI Canada ) – Toronto

Senior Programmer/Analyst & Technical Support

Fully managed and administered two AS/400-iSeries eMachines performing the following:

Systems Manager

- Ran Billing and Monthend procedures to produce monthly invoices and Financial

Statements for 21 divisions and also produced consolidated Financial Statements for

senior management.

Norm Takla

- Precautious Managed and maintained systems performance avoiding unforeseen

issues.

- Performed and verified daily and weekly database systems backup.

- Ran annual Backup and Recovery procedure according to audit standards.

Softwa re Systems P rogrammer

- Fully Managed and maintained INFOPRO (Waste Management Software) and

I nfinium (Software 2000 – Business Applications) systems.

- Analyzed, designed, and implemented new system software functions as per user

request.

- Debugged, programmed, tested, and implemented all system software fixes and new

f unctions utilizing RPG and CL400 programming languages.

2/3

- Maintained and manipulated DB2 database system files and subfiles using AS400

U tilities Queries, and SQL promptly supplying senior management with all

requested reports.

Systems Administrator

- Monitored, debugged and manipulated production and system performance messages

and issues on system consoles and remotely.

- Applied IBM systems individual PTFs and cumulative volumes.

- Aliased and coordinated IBM technicians in System hardware maintenance and repairs.

- Managed and maintained over 700 systems security and users profiles.

- Interactively resolved user problems and enhanced systems performance.

Jan. '97 to J ul 2004: P roject L eader assignments a t t he following:

I B M C anada - Toronto,

S EARS Canada - Toronto,

DYLEX Canada - Toronto,

U N I M I N C anada - T oronto,

RR E nterp r ises - T V C able Software M ississauga

- Monitored Console and Job log messages, t rouble-shooted technical system

p roblems, and p rovided on-line p roduct support i n Canada and USA.

- Worked w ith p rinters, devices, out-queues, subsystems, active and scheduled jobs,

spooled-files and l ibrary l ists, authorization l ists and user p rofiles;

- Designed a ll work p lans, p rocedures and methodology of work p lans.

- Converted system database f iles and subfiles, and modified p rograms to be Y2K

compliant u tilizing RPG/2, RPG/400, C L/400, COBOL/2, COBOL/400, and DB2.

- Developed, maintained, upgraded, and customized t he 'EVENTS and P rojection Planner'

modules of t he I sland Pacific software, u tilizing RPG/400 and RPG/ILE.

Norm Takla

- Ran u nit, system and regression tests.

- Led and t rained a team of 5 p rogrammers on t he A rabic p roject of T V Cable Software

RPG/400 AS/400 environment.

- Tested and i mplemented t he entire A rabic version of t he application, and i nstalled i t a t

client site i n Saudi A rabia.

Jan '91 to Dec 1996: Contract assignments as a P rogrammer/Analyst a t t he

following companies:

Laidlaw Waste Systems- B urlington

Canadian I mperial B ank of Commerce -

Toronto M i les C anada- T oronto

I B M C anada- T oronto L ab.

- Provided system support, t rained system users, and t rouble-shooted software and

hardware p roblems on AS/400 and PC environments.

- Analyzed, designed and tested t he B udgeting and Rolling T rend of I sland Pacific

systems.

- Maintained and set up t he new release of Software/2000 system.

- Analyzed, coded, tested, documented, and i mplemented t he V ISA i nternational B IN

n umbers system to change f rom p rogram-defined t ables to externally-defined t ables

u tilizing COBOL/400.

- Consolidated a ll d isplay f iles, and data f iles of V ISA correspondence documents utilizing

3/3 3/3

3/3

- Office V ision, COBOL/400, D B2 and C L/400.

- Converted Service Contract system f rom mainframe to AS/400 environment u tilizing

RPG/400 on M APPICS system.

- Modified and maintained t he Consolidated I nvoicing system u tilizing D B2.

- Analyzed, designed, coded, tested and documented new release features of COBOL/400

compiler releases u tilizing V M/CMS environments.

- Analyzed, designed, coded, tested and documented new release features of ODE/400

software.

- Installed and tested t he new releases of AS/400 H L L-License-Programs.

ED UCAT IO N:

Norm Takla

- Masters Degree i n Computer B usiness A pplications -

I ncomplete, Queens College, City U niversity of NY, New

York, USA

- D iploma i n Computer s yste ms a n d P rogramming

Humber College, Toronto, Ontario

- B achelor i n B usiness and Accounting

Ainshams U niversity, Cairo

- M icrosoft Certificates of SQL server and networks.

P ERSONAL I TY: Reliable, Well organized, Self-starter, Committed for Success and

Accomplishment.

I N T EREST: Swimming, Soccer, A rt-Works, Décor,

REFERENC Upon request

E:

Norm Takla

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