Charles Purvis

**** ***** **** ( Highland, Michigan ( 810-***-**** (

abionx@r.postjobfree.com

Information Technology

0. Offering a strong academic background in IT combined with excellent

experience as a helpdesk analyst.

0. Consistently recognized for technical troubleshooting skills used to

rapidly and cost-effectively resolve challenging technical issues.

0. Quickly learn and master new technology; equally successful in both

team and self-directed settings; and proficient in a range of computer

systems, languages, tools and testing methodologies.

Education

Computer Training Education - Troy, MI

MCP Certified ( GPA:

Concurrent Employment with studies.

Technology Summary

Certificatio MCP, currently pursuing CCNA Certification

ns:

Systems: CICS/ISPF/Mainframe, UNIX, Windows 9X/NT/2000/XP/2K3, Novell

NetWare, Mac OS

Databases: Oracle, ADB2, Relational Databases

Languages: Visual Basic, SQL, HTML, ASP, CSS, C++, CGI, Perl, Java

Software: MS Project, MS Visio, MS Office, Lotus Notes

IT Experience

Hewlett Packard - Tech 2, MDI Specialist

Pontiac, MI

4/2008 to Present

. Technical troubleshooting within an enterprise environment, including

system crashes, slow-downs and data recoveries. Engaging and tracking

Priority 1 issues, responsible for timely documentation, escalation

(if appropriate), resolution and closure of trouble tickets.

Selected Contributions:

0. Monthly dealership visits performing updates to PCs and diagnostic

equipment. Interaction with technicians troubleshooting various

issues to successful resolution.

0. Exceeded issue-resolution targets and achieved exemplary customer

satisfaction scores, consistently scoring between 95%-100% on all

calls (outperforming average of 90%).

Handle 30+ technical/mission-critical calls daily and consistently meeting

high service standards.

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TECHNICAL SKILLS

Microsoft Windows 2003 Pro/Server/XP installation and configuration

Active Directory administration and design, DNS, DHCP, Routing, Remote

Access, TCP/IP and troubleshoot network connectivity

Windows 2003: Network Infrastructure, Directory Services, and LAN/WAN

Windows XP, Windows 7, & Windows Vista install and configuration

Routers, switches, hubs, firewall, fault tolerance, RAM, and hard

drives

Network security, server administration and network protocols

Seven years of PC experience providing support for family/friends

including troubleshooting, building personal networks,

software/hardware installations, upgrades, and repairs

EMPLOYMENT HISTORY

CRP Painting - Owner/Operator

Highland, MI

9/2002 to Present

. Meet with clients, provide detailed project bids

. Custom interior and exterior painting

. Installation of drywall through preparation to apply surface coats

. Custom faux finishes

. Custom design and installation of tile floors

. Scheduling and maintaining multiple job schedules to ensure

. Building of decks as well as pressure washing and staining

CSC Industries - Warehouse Manager

Wixom, MI

8/1999 - 1/2002

. Perform daily inventory of warehouse materials

. Processed all outgoing orders to be shipped

. Organize freight pickup UPS, FEDEX, Central Freight, PJAX

. Coordinate with warehouse director for any special deliveries

. Inclusive of GM, Ford and Chrysler (DETAIL)

. Assist with fabricator in assembling non-production chain for

automotive industry (DETAIL)

Champion Chevrolet - Service Writer

Howell, MI

12/1995 to 8/1999

. Performed management of service tower (DETAIL THIS)

. Maximized overall operating efficiencies of Dealership's Service

Department (DETAIL THIS)

. Automotive porter (DETAIL THIS)

Professional References Upon Request

Available for Relocation & Travel

Contact this candidate