Customer Service Quality Control
Resume:
David John Alavarces
Houston, Texas 77064
**********@*****.***
Objective: To obtain a career in an upstanding organization where I can
utilize my skills and talents for the benefit of the company.
Education: College of Staten Island, Sophomore Business Major 1/01-1/02
St. Johns University, Freshman Liberal Arts Major 9/97-5/98
St. Joseph By The Sea, Graduated High School June 1997
Work Experience:
3/10-Present United States Postal Service, Houston TX
. United States Postal Service Mail Carrier responsible for delivering
mail on a daily basis
. Customer service representing the postal service on the street
during routes
. Cut and distribute incoming mail at postal stations
7/06-8/09 Gregg &Valby, LLP, Houston TX
. Prepared legal documents pertaining to home mortgages for various
clients.
. Reviewed and corrected title commitments, surveys, earnest money
contracts, notes, deeds, riders, tax certificates and other mortgage
disclosers to ensure compliance with state and RESPA.
. Worked with processors and title companies to ensure loan packages
were complete and accurate to streamline the closing process for
borrowers.
. Scanned, labeled and uploaded documents into a tracking system.
. Maintained up to date and accurate records of various loan program
charts.
. Stacked loan documents per order forms. Performed shipping and
receiving of files and various documents.
7/05-3/06 Quotemearate.com, Inc., Houston, TX
. Primary role was quality control on brokered loans.
. Worked together with loan officers and other branches to ensure
their loans were in compliance and they received their commissions.
. Performed audits on home loans to ensure state and RESPA compliance.
Stacked loans according to file stacking order forms.
. Direct customer service to our loan officers and branches.
. Wrote new memos and disclosures for our branches concerning policies
and procedures in our Quality Control Department.
. Team lead responsible for 3 other team members entrusted to maintain
steady workflow and quality performance.
6/04-7/05 RBC Mortgage, Houston, TX
. Records Management.
. Checked files in and out to employees, locations and offsite
location.
. Worked on specific loans that were to be traded to other loan
companies; performed tracking, searching and checking files out to
shippers.
. Organized labeled, tracked and inventoried files into records
management system and researched lost files, made spreadsheets to
work off of.
6/97 -8/97 & 6/98 -8/98 Merrill Lynch, New York, NY (Internship)
Broadcourt Capital Corp; Soft Dollar Institutional
. Primary roles were contacting clients for missing account
information and updated customer account profiles, data entry and
updating of customer receive and delivery instructions and resolving
receive and delivery discrepancies
Skills: Customer Services, Microsoft Word, Microsoft Excel, Adobe,
records management, 65wpm, data entry, various scanning and tracking
software.
References available upon request
Contact this candidate