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Project Manager Customer Service

Location:
Glendale, AZ, 85308
Posted:
October 21, 2010

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Resume:

Kieron Pocknell

Tel. 602-***-****

Cell 602-***-****

e-mail: abinmy@r.postjobfree.com

PROFESSIONAL SUMMARY

I have over 17 years Information Technology international (U.S., U.K. and

Japan) experience, currently specializing in the IT Audit and Compliance

process. In my current role as Head of Compliance I have managed,

successfully, multiple PKI, PCI and SOX audit projects. Certified in CobIT

4. Introduced identity management system in to company. I am an

accomplished Project Manager/Business Analyst and extremely well versed in

the design and production of the full life cycle of IT technology. I have

extensive experience at the executive, IT auditing and customer service

advisory and practical levels in IT, technology, engineering and project

management. I have excellent oral and written communication skills at all

levels of the organization & totally competent in front of both large and

small audiences at all levels. I regularly establish a good rapport with

stakeholders (whilst suitably discreet) and this has been evidenced by

repeat business over several years in consultancy. In addition I am a

strong team player both seeking and offering new ideas and mentoring other

members of the team. I have an eye to detail and a commitment to getting

the job done, always going the extra mile

EDUCATION

B.S., 1st Class Honors in Electrical & Electronic Engineering specializing

in computers at City University, London 1972

Post graduate research in operating systems and mathematical analysis.

High School Diploma with a 4.0 GPA equivalent.

PROFESSIONAL EXPERIENCE

Go Daddy Software, Inc.

Scottsdale, AZ April 2007 - to date

Head of Compliance and IT Infrastructure Audit

. Successfully completed multiple PKI (Webtrust) audits on a yearly

basis

. Defined, introduced and refined identity management system using role

based access integrated across HR and user administration

. Successfully completed multiple PCI audits on a yearly basis

. Successfully completed multiple IT Financial audits on a yearly basis

. Prepared data centers for SAS-70 audit after carrying out an

assessment of current state and successfully completed audit.

. Designed IT security policy

. Worked within the CobIT 4 framework

. Prepared documentation for SOX audit - advised financial department on

construction of narratives and policies/procedures

. Designed and implemented a comprehensive regular audit procedure

ensuring that all departments were audited on a 3-month rolling basis

to be ready for each annual PKI and PCI audit.

. Managed a team of auditors and financial analysts. Monitored

compliance and best value for money relating to contracts and

licensing.

. Carried out regular (monthly) audits of software licensing to ensure

compliance

Control Solutions International

San Diego, CA Sept 2006 - April

2007

IT manager

. Managed a team of consultants carrying out Sarbanes-Oxley ITGC reviews

for clients including logical access, segregation of duties, physical

security, review and monitoring of firewalls and IDS.

. Planned and supervised all phases of SOX audit. This included scoping,

risk assessment, work plan and audit program development and ensured

that all documentation was completed and signed off by the appropriate

Supervisors.

. Mapping of Cobit 3 and Cobit 4 controls.

. Experience with the creation and issuance of all audit reports.

. Performed effectiveness testing and operational testing that met all of

ITCG IT internal control for the SOX compliance.

. Responsible for providing professional communication of audit findings

(both written and verbal).

. Supervised the data extractions, analysis, and security reviews

utilizing various analytical and security tools including NMAP, Core

Impact, Look@LAN, Metasploit, Nessus.

. Reviewed new system developments of various enterprise wide business

applications and other critical business applications, including

designing audits of the new systems.

. Responsible for supervising general and specific control reviews on a

wide variety of platforms and networks, including UNIX, AS/400, Windows

NT/2000, and Internet/Intranet servers and devices

. Performed special assignments and other duties as requested by the Audit

Committee and company management.

Wells Fargo Bank,

Phoenix, AZ July 2006 - Sept

2006

Contract IT auditor

. Sarbanes-Oxley design and testing of both ITGC and business processes.

. Planned and supervised all phases of SOX audit. This included the

planning, work plan and audit program development and ensured that all

documentation was completed and signed off by the appropriate

Supervisors.

. Experience with the creation and issuance of all audit reports

. Performed effectiveness testing and operational testing that met all of

ITCG IT internal control for the SOX compliance.

. Responsible for providing professional communication of audit findings

(both written and verbal).

GR Consulting

Philadelphia, PA January 2006 - July 2006

Senior IT Auditor

. International Sarbanes-Oxley assignment with client working in Canada,

U.K., U.S, Brazil, India and China.

. Solely responsible for the following activities at 3 sites in the

U.K.:

o Production of flowcharts and narratives, policies and

procedures.

o Design & production of design effectiveness (DE) plans.

o Design & production of test plans (Operational Effectiveness

[OE]) leading to...

o Full-scale evaluation and testing of key controls, remediation

and re-testing.

. Thorough knowledge of IT auditing techniques and IT audit tools.

. Knowledgeable with working with new business processes, auditing

principles, business controls, internal controls and system controls.

Jefferson Wells International, Phoenix, AZ April 2005 - January 2006

Technology Risk Management Consultant

. Sarbanes-Oxley general computer controls consultancy work, with

financial, manufacturing and realty clients in California, Pittsburg

and Phoenix, analyzing current systems, advising on and carrying out

remedial work to meet Cobit and Coso standards, production of Design

Effectiveness (DE) and Operational Effectiveness (OE) documentation

and testing of SOx projects, liaising with external SOx auditors.

. Carried out structured systems analysis to determine conformity with

current industry best practice.

. Advised on and designed software & systems development life cycle

standards.

. Analyzed Help Desk facilities and advised on remedial work to conform

with SOX standards.

. Evaluated physical access controls on data centers and advised on

corrective actions where appropriate.

. Advised clients on all aspects of systems access security including

physical and logical.

. Up-front interface with clients on a daily basis at CIO and CEO

levels.

Allied Systems International, Inc., Phoenix, AZ 1992-March

2005

Consultant

. Designed, developed and project managed an entire migratory

replacement computer local area network system at 4 sites in Japan.

System included database server, applications server, MS Exchange

Server, work stations and MS Office software suite as well as the

network infrastructure.

. Advised on both short and long-term plans for the deployment of new

technology including communications facilities.

. Worked with clients to provide secure access control techniques to

computer facilities.

. Advised on the use of password controls, physical access control of

servers, server room environmental control, and intrusion detection.

. Advised on risk management and developed & implemented several IT

Business Continuity Plans (including off-site data storage and

processing facilities) successfully testing their integrity.

. Compiled Requests for Proposals and negotiated with contractors

leading to the evaluation of those proposals to determine value for

money and technical compliance.

. Provided advice regarding secure networked systems for storage of

confidential data.

. Proposed the introduction and implementation of new technology to

integrate and share the data facilities of client departments.

. Managed Internet and Intranet services maintaining, adding and

developing facilities.

. Project managed the installation of a secure & confidential X-400/SMTP

MS Exchange e-mail system.

. Proposed the development and subsequently designed a training needs

database to analyze staff training requirements.

. Managed multiple staff members and coordinated the facilities of

several customer sites.

. Managed Information Systems teams for more than 10 years supporting MS

servers (including Windows 2000, SQL Server and Active Directory),

LANs.

. Managed client Help Desks including user training and trouble shooting

with emphasis on customer service and 24x7 support.

. Installed operating systems and software and established software

policies.

. Reduced maintenance time and ensured that staff had up-to-date and

accurate information by designing and project managing a relational

database-based client contact system.

. Designed an on-line system to provide access to accurate patient

records and patients with quicker responses for a major healthcare

company in Phoenix, AZ.

. Provided design, installation and supports services to Western

Behavioral Centers in Phoenix.

. Designed and installed a video conferencing system using the very

latest technology.

. Saved three staff by leading the design of a centralized storage

system for corporate data utilizing a relational database.

Other experience

Worked with the Central Computer and Telecommunications Agency in London,

England managing large government projects in both local and national

government.

Project managed, using Prince methodologies, including liaising and

managing contractors.

Project managed the implementation of a large 1,500 user computer system

employing a Codasyl database system completing project on schedule and

within $40M budget.

Successfully project managed the implementation of a large government

computer payroll system.

Worked in a manufacturing environment for several years.

Successfully project managed an on-line transaction processing unemployment

benefits system.

Recruited, trained and developed staff as project requirements

necessitated.

Implemented an X-25 network providing a high speed link between two

computer centers.

PROFESSIONAL DEVELOPMENT

Attended advanced courses in:

Staff Management

Project Management

Relational Database Management

Structured Systems Analysis & Design

Programming

Software and Operating Systems

Interpersonal Communications Skills.

Member of several IT and management user forums

TECHNICAL KNOWLEDGE AND SKILLS

IT security, disaster recovery, business continuity plans, system analysis,

remediation,

Prince2 project management techniques

Software: Citrix, MS Project, MS Office products including Word, Excel,

PowerPoint, Access (programming), Publisher, Visio, Project Manager, Adobe

Photoshop, Adobe Illustrator, Paint Shop Pro, Outlook, Outlook Express,

Firefox.

Utilities: Data security (e.g. Backup Exec, Stomp), anti-virus software

(McAfee, Symantec, Grisoft) and many others.

Programming: C, FORTRAN, COBOL, Access

Languages: Basic Japanese (and learning Spanish)

Operating systems: MS Windows XP, 98, Windows NT & 2003 including Active

Directory, MS Exchange Server, UNIX/Linux, Internet Information Server

(IIS), MS SQL Administration.

Design, installation and support of LANs using MS Windows based PCs &

servers and Novell products.

Hardware and software network analysis tools.

Infrastructure design including copper and 100Base fiber cabling, routers

and hubs

Networking and troubleshooting LANs (TCP/IP, NETBEUI, IPX/SPX, LAN, WAN, X-

400, Wireless access, VPN, DHCP, DNS, WINS, SMTP, ADSL) Remote access using

RAS.

Video conferencing and VoIP (SIP).

Telecommunications Including telephony and modems.

Hardware design and assembly including servers, RAID5 disk arrays, DLT &

DAT tapes and PCs.



Contact this candidate